Senior Operations & Supplier Testing Analyst

SoFi•Jacksonville, FL

1d•$99,200 - $186,000

About The Position

The Senior Operations and Supplier Tester is part of the 1st Line of Defense (1LOD) Operations and Supplier Testing team and supports risk management for 1LOD Operations. The role performs hands-on transactional and supplier oversight testing, completes assigned testwork within established timelines, helps build new tests and expand existing test scripts, and clearly communicates testing exceptions and findings. The position assesses whether Operations and key suppliers maintain sustainable and effective end-to-end control environments. It involves testing complex, high-risk processes and controls, analyzing data from multiple sources, applying regulatory and compliance knowledge, making evidence-based risk decisions, and working with stakeholders on results and corrective actions. The analyst also supports testing quality through peer reviews, analyst guidance and training, mentoring, and continuous improvement.

Requirements

At least 5 years of relevant experience in audit, compliance testing, or other control or transactional reviews.
Experience in banking and/or fintech, with knowledge of banking products, processes, and regulations, including deposit and consumer lending products.
Ability to apply testing methodology, regulatory knowledge, and risk and control frameworks to complex scenarios and testing conclusions.
Ability to partner with the Testing Manager to build, expand, and improve testing scripts and processes.
Strong organizational skills and ability to balance multiple critical priorities.
Strong time management, including completing concurrent tasks accurately and in detail under close deadlines.
Strong analytical skills, including reviewing and comprehending large datasets, synthesizing diverse processes and data, and formulating conclusions.
Fluency in Excel and PowerPoint and comfort analyzing large datasets using Google Suite and Microsoft Office applications.
Results orientation and a demonstrated record of exceeding expectations.
Ability to work independently with minimal oversight and exercise sound, risk-based judgment in ambiguous or complex scenarios.
Inquisitiveness, attention to detail, diligence, and a positive attitude.
Strong interpersonal, verbal, and written communication skills, including documentation and effective interaction with management and colleagues by telephone or Zoom.
Ability to build positive, productive relationships and successful stakeholder partnerships.
Demonstrated ability to coach, mentor, and review peers with a focus on accuracy and development.

Responsibilities

Identify gaps and weaknesses during testing to assess the effectiveness of Operations and key suppliers’ end-to-end control environments.
Document and perform complex, high-risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective.
Obtain and analyze test data from multiple sources using documented test plans, testing procedures, and job aids as needed.
Manage assigned testing timelines and complete tasks and reporting within established timeframes.
Apply regulatory and compliance knowledge to evaluate scenarios, assess risk implications, and inform testing conclusions.
Assist the Testing Manager with building tests for previously untested areas and expanding existing test scripts in alignment with regulatory requirements, policies, and business processes.
Make principle-based scoring and risk decisions grounded in policy intent, evidence, and data.
Partner with stakeholders, with the Testing Manager, to provide feedback on testing results and ensure necessary corrective actions are completed.
Communicate findings and risk implications to cross-functional stakeholders.
Determine which issues can be resolved independently and which should be escalated; engage stakeholders to clarify expectations, resolve issues, and communicate risk implications.
Monitor changes to procedures, policies, and regulatory requirements with the Testing Manager and assess their effects on testing scope and test scripts.
Collaborate with the Testing Manager to ensure scripts comprehensively identify and mitigate relevant risks.
Prioritize competing responsibilities according to workload and demands.
Conduct peer reviews of analyst work for accuracy, consistency, and adherence to testing methodology.
Provide real-time feedback to reinforce best practices and improve testing quality.
Guide testing analysts on scenario interpretation, sample methodology, and evaluation.
Support accountability, continuous learning, and improvement within the testing team.
Train analysts on newly designed or revised tests.
Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches.
Mentor analysts in critical thinking, problem solving, and communication under managers’ guidance.
Undertake ad hoc duties to support the Operations and 1LOD Risk department.