Senior MDM Steward

LifeStance Health•CO-Remote, CO

1d•$109,000 - $130,000•Remote

About The Position

The Senior MDM Data Steward serves as the authoritative steward for patient and provider master data across the Enterprise Data Platform. The role leads operational governance, quality, and integrity of enterprise identity data, ensuring patient and provider global identifiers in the Snowflake Silver layer are accurate, complete, traceable, and trusted for analytics, reporting, regulatory compliance, operational decisions, and AI use cases. Working independently, the Senior MDM Data Steward leads identity-resolution activities, maintains stewardship standards, and adjudicates complex match, merge, and identity-exception scenarios. The position proactively identifies quality risks, drives remediation across source systems, oversees survivorship rules, and serves as the primary escalation point for patient and provider identity issues. It partners with Business Data Owners, Data Governance leaders, source-system stakeholders, and technical teams to improve stewardship practices and data quality accountability. The role also maintains patient and provider business glossary terms, data quality rules and definitions, lineage context, stewardship procedures, issue records, and related governance artifacts within Snowflake Horizon Catalog. It provides stewardship leadership, monitors and analyzes data quality, and keeps critical business and technical metadata current and aligned with enterprise data governance standards. This is a remote position, as indicated by the #LI-Remote designation. The role includes the physical demands of sitting, standing, bending, talking, hearing, walking, and lifting or moving objects up to 25 pounds. Reasonable accommodation may be available for individuals with disabilities.

Requirements

Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, Data Analytics, or a related field, or equivalent relevant experience.
At least 7 years of experience in healthcare data stewardship, health information management, patient identity, provider data management, or MDM operations, including direct responsibility for patient or provider master data quality.
Hands-on experience with an enterprise EMPI or MDM platform, including steward queue management, duplicate remediation, merge/unmerge workflows, survivorship, and match-rule evaluation.
Working knowledge of healthcare patient and provider data structures and workflows.
Provider data expertise covering NPI/NPPES, taxonomy, state licensure, credentialing lifecycle, payer enrollment, locations, affiliations, and organizational relationships.
Proficient SQL skills and ability to independently query Snowflake to investigate identity issues, validate global-ID assignments, profile defects, and verify remediation.
Experience defining data quality rules, managing issue backlogs, performing root-cause analysis, and communicating trends and business impact to technical and non-technical stakeholders.
Understanding of HIPAA privacy and security requirements as applied to identity data, access, auditability, and merge/unmerge operations.
Ability to document standards, facilitate cross-functional decisions, train operational users, and communicate data quality findings to non-technical leaders.
Demonstrated success leading complex, cross-functional MDM initiatives, providing strategic direction, driving stakeholder alignment, and coordinating business and technical teams to achieve measurable data quality, governance, and operational outcomes.
Legally authorized to be employed in the United States.
Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other aspects of culture.
Ability to meet the stated physical demands, with reasonable accommodation available where applicable.

Nice To Haves

Verato experience is strongly preferred; experience with Reltio, NextGate/Rhapsody, Profisee, IBM Initiate, or a comparable platform is acceptable.
Experience with athenaOne is strongly preferred.
Familiarity with Salesforce provider credentialing and Workday as provider data sources.
Experience with Snowflake Horizon Catalog or another enterprise data catalog or governance platform, including business glossary, ownership, quality, and lineage documentation.
Experience reading data models, interpreting automated test results, and working within medallion or layered data architectures.
Experience in behavioral health, multi-site outpatient practice, or another complex healthcare delivery environment.
Familiarity with referential, probabilistic, and deterministic matching methods and their operational tradeoffs.
Experience supporting an EMPI or MDM implementation, including source profiling, initial-load remediation, threshold calibration, testing, cutover, and stabilization.
Experience producing stewardship scorecards and presenting data quality trends to governance or operational leadership.

Responsibilities

Direct enterprise MDM stewardship work queues; adjudicate complex identity-resolution scenarios, resolve potential matches and duplicates, correct improperly merged identities, and establish governance practices for manually reviewed records.
Investigate patient identity issues, including overlays, duplicates, and cross-system conflicts; determine root causes, drive corrective actions, and recommend improvements to reduce recurrence.
Own governance and integrity of provider master data, including standards for reconciling NPI, taxonomy, licensure, credentialing status, payer enrollment, practice location, employment status, and related attributes.
Lead provider data quality and governance initiatives to ensure provider practice, location, and organizational affiliation data is accurate and usable for operational, analytical, credentialing, reimbursement, and regulatory reporting needs.
Partner with Data Architecture to evaluate and tune Verato match thresholds, referential matching configuration, survivorship, and attribute-precedence rules; measure impacts before promoting changes.
Establish and maintain enterprise stewardship decision standards, documenting exceptions, adjudication rationale, survivorship outcomes, merge and unmerge activities, and record-resolution actions.
Define business acceptance standards for patient and provider mastered records, source-to-global-ID crosswalks, identity-resolution outcomes, and golden-record quality in the Snowflake Silver layer.
Monitor patient and provider global-ID integrity in the Silver layer, identify data quality defects, validate business-rule adherence, and direct remediation with Data Engineering and DataOps teams.
Define and refine master data quality standards and thresholds, track relevant metrics, and communicate trends and improvement recommendations to stakeholders.
Govern the lifecycle of patient and provider master data issues; prioritize remediation by business impact, oversee progress, and report ownership, status, risk, and closure outcomes.
Lead trend analysis and root-cause investigations across registration, scheduling, provider onboarding, credentialing, human resources, interfaces, and source application workflows; recommend corrective actions.
Maintain master data lineage and identifier crosswalks to ensure traceability between source-system MRNs, provider identifiers, and enterprise global IDs.
Lead identity-related incidents and data quality escalations, coordinating cross-functional resolution and ensuring corrective actions are prioritized, tested, and promoted through change-management processes.
Establish and govern patient and provider master data standards, including terminology, required attributes, permissible values, ownership, attribute precedence, relationship hierarchies, and merge/unmerge policies.
Maintain the Patient and Provider stewardship framework and metadata in Snowflake Horizon Catalog, including glossary terms, data quality standards, procedures, issue records, and lineage documentation.
Represent Patient and Provider domains as the primary stewardship leader within the Data Governance Steering Committee and partner with Business Data Owners on definitions, quality expectations, usage standards, and remediation priorities.
Provide governance recommendations to Business Data Owners and lead evaluation of changes to master data policies, definitions, matching criteria, survivorship logic, and quality thresholds.
Ensure stewardship operations adhere to HIPAA minimum-necessary requirements, HITRUST controls, and organizational privacy and security policies; maintain oversight and auditability for identity-resolution activities.
Partner with Privacy, Compliance, and business stakeholders on regulatory and policy impacts involving consent restrictions, sensitive data, healthcare obligations, golden-record usage, and downstream access controls.
Improve master data standards supporting regulatory reporting, quality initiatives, reimbursement, payer requirements, and broader enterprise objectives.
Direct master data remediation with registration, provider credentialing, human resources, practice operations, and other source-system owners, ensuring accountability and sustainable improvements.
Work with operational and business leaders to improve upstream data capture, controls, workflows, and accountability to prevent duplicate, incomplete, and conflicting records.
Develop, own, and present executive-level stewardship reporting, including monthly scorecards and insights on duplicates, unmatched records, match accuracy, exception backlog and aging, source correction effectiveness, provider data completeness, global-ID coverage, and root-cause trends.
Serve as the primary stewardship liaison with MDM vendors and implementation partners on match-quality issues, configuration recommendations, platform capabilities, business impacts, release planning, and implementation decisions.
Lead business stewardship activities for MDM implementations and enhancements, including profiling, remediation strategies, threshold calibration, user acceptance testing, cutover readiness, workflow adoption, stakeholder engagement, and post-production stabilization.
Support the LifeStance team and its mission through projects, initiatives, and other functions or responsibilities as needed.
Meet the physical requirements of the role, including regularly sitting, standing, bending, talking, and hearing; frequently walking; and lifting or moving objects up to 25 pounds.