Senior Manager, Site Merchandising
About The Position
The Senior Manager, Site Merchandising, leads the development and execution of site merchandising strategies using customer insights, market trends, and site performance data. The role drives product discovery, site structure optimization, and campaign management to improve customer experience and business outcomes. It works cross-functionally to influence stakeholders through data-driven communication and strategic planning, oversees reporting and analytics, supports continuous improvement, and fosters a high-performing team aligned with organizational goals and standards. The position is part of the Jewelry & Accessories Category Site Merchandising Team, which manages site strategy and product innovation to enhance customer engagement. The team applies market research, customer analytics, and category strategy to optimize site structure and visual merchandising, partners across functions on campaign launches, and develops data-driven insights for business decisions. It aims to deliver seamless, high-quality, customer-focused site experiences aligned with business goals.
Requirements
- Bachelor's degree in merchandising, visual design, business management, or a related area and 5 years of experience in eCommerce merchandising, UI/UX, interactive and visual design, business management, or a related area; alternatively, 7 years of experience in one of those areas.
- Proven expertise in product management, including product discovery, roadmap development, and prioritization.
- Strong knowledge of site structure, SEO strategies, and web analytics to optimize site performance.
- Exceptional influencing and communication skills to lead cross-functional discussions and present data-driven insights.
- Experience in market and customer analysis, leveraging data to identify opportunities and inform strategies.
- Ability to manage campaigns and launches, ensuring alignment with branding and operational excellence.
- Strategic thinking focused on category strategy, business planning, and risk mitigation.
- Demonstrated leadership in building partnerships and fostering collaboration across teams.
- Proficiency in reporting and insights, using tools such as SQL and data visualization to support decision-making.
Nice To Haves
- Experience in eCommerce merchandising, UI/UX, interactive and visual design, business management, or a related area.
- Master's degree in merchandising, visual design, business management, or a related area.
- Master's degree in business.
Responsibilities
- Lead product discovery, including roadmap design, prioritization, and backlog management, to address customer needs and business opportunities.
- Develop and communicate site merchandising strategies based on category knowledge, site performance data, and market research.
- Collaborate with cross-functional partners to use analytics, customer insights, and SEO strategies to optimize site structure and content relevance.
- Drive campaign planning and execution, aligning campaigns with marketing and merchandising objectives, monitoring performance, and providing actionable insights.
- Influence stakeholders through clear, data-driven communication and foster partnerships to advance site merchandising initiatives.
- Oversee reporting and analysis to support strategic decision-making and continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid
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What This Job Offers
Job Type
Full-time
Career Level
Senior
