Associate Manager, Site Merchandising

Ashley Furniture Industries•Tampa, FL

2d•Onsite

About The Position

The Associate Ecommerce Site Merchandising Manager supports digital merchandising and performance for assigned categories across AshleyFurniture.com. The role helps execute category strategies through onsite merchandising, promotional readiness, product discovery, performance analysis, and cross-functional coordination, using customer and business insights to improve the online shopping experience and support sales, conversion, and profitability goals. The position works across ecommerce performance, category and assortment management, promotions, analytics, search and navigation, product content readiness, site quality assurance, competitive insights, product lifecycle management, and omnichannel experience. It partners with business, creative, product, pricing, content, photography, CGI, and technical teams; maintains trackers and process documentation; and may provide day-to-day direction and coaching to a small team if assigned. The role is based in a climate-controlled professional office with standard lighting and moderate noise. It primarily involves sitting at a desk for extended periods and using computers, phones, and other office equipment, as well as interacting with colleagues and attending meetings and calls during regular business hours. Occasional travel and adjustments to working hours may be required for business needs, launches, promotions, or business-critical issues.

Requirements

3–5 years of experience in ecommerce merchandising, digital merchandising, category management, retail buying, or a related role for a major retailer, specialty retailer, marketplace, or ecommerce operation.
Bachelor's degree in business, merchandising, marketing, mathematics, retailing, or a related field, or an equivalent combination of education and work experience.
Strong ecommerce knowledge, including site search, taxonomy, navigation, product ranking, onsite promotions, product setup, and conversion optimization.
Strong analytical ability to interpret sales, traffic, conversion, search, availability, and customer-behavior data and turn findings into actions.
Retail and commercial acumen, including understanding of retail math, assortment productivity, promotional performance, and profitability.
Strong project-management and organizational skills, exceptional attention to detail, and ability to manage multiple priorities, dependencies, and deadlines.
Effective written and verbal communication skills, including documenting requirements, presenting recommendations, sharing status, escalating risks, and collaborating with business and technical partners.
Leadership and collaboration skills, including ability to coordinate work, coach others when assigned, and build trust across diverse audiences.
Proficiency with Microsoft Office, including strong working knowledge of Excel and PowerPoint, and familiarity with approved AI-assisted productivity tools.
Adaptability and customer-first judgment, with professionalism, confidentiality, sound problem-solving, and the ability to pivot as priorities change.
Ability to travel and adjust working hours occasionally for business needs, launches, promotions, or business-critical issues.
Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Experience with ecommerce, analytics, PIM, DAM, ERP, or work-management platforms such as Salesforce Commerce Cloud, PIM, Aprimo, D365, Power BI, or Smartsheet, or comparable tools.

Responsibilities

Support sales, profitability, conversion, traffic, average order value, attachment, and assortment productivity for assigned categories; review results and recommend prioritized actions to Site Merchandising leadership.
Execute category presentation, product ranking, landing pages, collections, promotional experiences, navigation, taxonomy, onsite search, filters, and product discovery in Salesforce Commerce Cloud or an approved successor platform.
Support assortment planning by evaluating productivity, customer demand, trends, price tiers, breadth, quality, and category gaps; recommend products and categories for increased digital exposure and promotional support.
Coordinate seasonal, event-based, and always-on promotions, including product selection, prioritization, messaging, asset readiness, pricing dependencies, and pre-launch and post-launch validation.
Use Power BI, ecommerce analytics, customer behavior, traffic, search performance, conversion, sales results, and test findings to identify opportunities and translate insights into merchandising actions.
Monitor and optimize onsite search, filters, facets, navigation, and taxonomy to improve product discoverability, result accuracy, and the customer journey.
Partner with Product, Content, Photography, CGI, Creative, and Pricing teams to ensure product information, imagery, digital assets, and pricing dependencies are complete and customer-ready.
Conduct desktop and mobile audits to identify broken content, incorrect categorization, pricing discrepancies, image issues, navigation gaps, out-of-stock impacts, and other customer-facing defects; document, escalate, and coordinate resolution.
Monitor ecommerce, home furnishings, and retail trends; evaluate competitor assortments, promotional strategies, onsite experiences, and customer feedback; share actionable findings with leadership.
Monitor product availability, launch timing, content completeness, discontinued-product activity, and assortment transitions; maintain trackers and proactively communicate risks.
Liaise between business and technical partners by documenting requirements, use cases, defects, and enhancement opportunities; participate in testing and implementation of ecommerce capabilities.
Support continuity between digital and store experiences by aligning product representation, promotional priorities, and merchandising standards when applicable.
Use approved AI and automation tools responsibly for recurring analysis, reporting, content validation, documentation, and workflow management while maintaining data quality, confidentiality, and human review.
Maintain repeatable trackers, process documentation, status updates, and quality controls; identify opportunities to improve execution speed, accuracy, visibility, and consistency.
Coordinate work across the Site Merchandising team, share best practices, support onboarding and training, provide backup coverage, and help ensure procedures and quality standards are followed.
If assigned, provide day-to-day work direction, coaching, and development support for a small team; escalate performance matters and partner with the direct manager on formal performance management activities.