Manager, Site Merchandising
About The Position
The Manager, Site Merchandising leads the design and optimization of site layouts and category displays to enhance customer engagement and drive traffic. The role uses customer analytics and market research to inform strategic site changes and merchandising initiatives, and collaborates cross-functionally to influence stakeholders through clear communication and data-driven insights. Responsibilities include managing product launches, evaluating campaign success, and ensuring site content aligns with search optimization standards. The position also involves team development, adherence to company policies, continuous improvement, and operational excellence. The role is part of the Jewelry & Accessories Category Site Merchandising Team, which leads strategic site management and product innovation to enhance customer engagement. The team uses market research, customer analytics, and category strategy to optimize site structure and visual merchandising. It collaborates across functions on campaign launches and provides data-driven insights to support business decisions, with a focus on partnership, analytical tools, business acumen, and a high-quality online experience aligned with organizational goals.
Requirements
- Bachelor's degree in merchandising, visual design, business management, or a related area and 3 years of experience in eCommerce merchandising, UI/UX, interactive and visual design, business management, or a related area; alternatively, 5 years of experience in those areas.
- Expertise in site merchandising, including site navigation standards, visual merchandising methodologies, and site tools such as Tempo and Tango.
- Ability to analyze customer behavior and market data to inform site optimization and category strategy.
- Excellent communication skills to influence cross-functional teams and present complex information clearly and credibly.
- Experience developing and executing category and site strategies aligned with business objectives.
- Proficiency in campaign planning, launch coordination, and performance evaluation.
- Ability to build and maintain stakeholder partnerships to drive business results.
- Skills in data analysis, reporting, and storytelling to provide actionable insights.
Nice To Haves
- Master's degree in merchandising, visual design, business management, or a related area.
- Master's degree in business.
- Experience in eCommerce merchandising, UI/UX, interactive and visual design, business management, or a related area.
Responsibilities
- Build and optimize site merchandising for assigned departments by designing traffic plans, product layouts, and featured displays.
- Drive customer engagement through search results and navigation strategies in collaboration with Marketing partners.
- Analyze customer behavior and market data to recommend site improvements and category strategies.
- Communicate insights and recommendations clearly to cross-functional teams and leadership.
- Manage product discovery, roadmap development, and campaign launches to enhance site performance.
- Use SEO best practices and web analytics to measure and improve site traffic and content relevance.
- Lead and develop team members, fostering accountability and continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
