Senior Manager, Service Marketing & Product Management - REMOTE

Danaher•Indianapolis, IN

1d•Remote

About The Position

The Senior Manager, Service Marketing & Product Management develops and executes Beckman Coulter Life Sciences’ global service growth strategy and drives profitable growth through service commercial solutions, pricing, point-of-sale attachment, contract and warranty programs, installed base monetization, funnel management, and customer insights. The role owns development and commercialization of the service portfolio and offerings, partners with Product Management through New Product Development (NPD) and LEx processes, and leads a global team focused on service strategy execution, commercial product management, service marketing, and commercial performance management. The position reports to the VP of Global Service and is eligible for a fully remote work arrangement from the employee’s home. It requires up to 25% travel, including overnight stays, primarily domestic and occasionally international. The posted annual salary range is $170,000–$195,000, and the role is also eligible for bonus or incentive pay.

Requirements

Bachelor’s degree in Business, Marketing, Engineering, Life Sciences, or a related field.
10+ years of experience in service, aftermarket, commercial strategy, product management, or a related discipline.
5+ years of experience directly managing and developing employees, including coaching, performance management, succession planning, and talent development within a global, matrixed organization.
Demonstrated experience in a service or aftermarket environment, including responsibility for service contracts, field service, technical support, service operations, lifecycle services, or value-added service offerings.
Demonstrated success developing and executing commercial growth strategies that measurably improve revenue, profitability, contract attachment, renewal performance, or customer retention.
Strong analytical and financial acumen, including experience developing pricing strategies, business cases, and commercial models involving cost-to-serve analysis, margin optimization, and value-based pricing for service or aftermarket offerings.
Experience using CRM, business intelligence, financial, and installed base data to drive business decisions and commercial growth initiatives.
Experience developing and commercializing service or aftermarket offerings, including customer discovery, Voice of Customer, value proposition development, pricing strategy, launch execution, portfolio management, and revenue growth initiatives.
Proven ability to lead complex cross-functional initiatives across Service, Sales, Product Management, Marketing, Finance, and Operations.
Ability to travel up to 25%, including overnight stays; travel is primarily domestic and occasionally international.

Nice To Haves

Experience in the life sciences, diagnostics, medical device, or laboratory instrumentation industry.
Experience applying Danaher Business System (DBS) tools and methodologies.
Experience working in a global, matrixed organization supporting multiple regions and business units.

Responsibilities

Partner with the Global Service Leadership team to develop and execute the global service growth strategy and commercial roadmap, translating priorities into measurable business results.
Own the global service commercial solutions portfolio, including customer insights, business case development, pricing strategy, commercialization, and lifecycle management.
Lead Service participation in NPD and LEx processes, incorporating serviceability, Voice of Customer, pricing, and launch readiness into product launches.
Drive growth through service attachment, contract renewal and win-back programs, installed base monetization, funnel management, growth rooms, and other commercial initiatives.
Lead service portfolio and commercial performance management through KPI governance, analytics, dashboards, and structured problem solving to identify opportunities and risks.
Develop and commercialize service offerings and recurring revenue solutions that drive customer value, revenue growth, and profitability.
Lead and develop a global team responsible for service strategy execution, commercial service product management, service marketing, customer insights, and commercial solutions.
Drive cross-functional collaboration across Service, Sales, Product Management, R&D, Marketing, Finance, and Operations.