Senior Manager, Sales Operations

Ziply Fiber

4d•$86,300 - $143,800•Remote

About The Position

The Senior Manager, Sales Operations will manage all team members within the Commercial Sales Operations department and drive the strategy and execution of sales support work, including automating key systems and processes to help sales teams spend more time serving customers. The role manages day-to-day sales operations and enablement, Salesforce and related sales technology, projects and data, and coordination with sales leadership, IT, and other cross-functional partners. The position also includes hiring, onboarding, training, and offboarding sales operations team members, along with other duties needed to support the business.

Requirements

High school diploma or GED.
At least five years of hands-on experience administering and automating Salesforce, including building Flows, workflow rules, and approval processes to support sales teams.
In-depth understanding of Salesforce capabilities and constraints, along with a solid understanding of standard business processes.
Proven track record of collaborating with sales teams and sales leadership to analyze existing processes and workflows.
Ability to identify process improvements that help sales teams obtain information quickly and effectively.
Ability to manage multiple projects and competing priorities simultaneously in a fast-paced environment.
Strong passion for customer service.
Ability to communicate effectively with all levels of an organization.
Ability to work independently and use sound judgment to prioritize requests, resolve system and process issues, and make decisions supporting the sales organization.
Ability to collaborate with sales, IT, and other cross-functional partners to deliver projects on time.
Strong verbal and written communication skills, including explaining technical and system information clearly to sales teams and leadership.
Strong attention to detail and organizational skills.
Ability to meet critical deadlines for system changes, reporting, and project deliverables.
Ability to adapt quickly to changing business priorities, sales needs, and project schedules.
Commitment to responsive, high-quality support for internal sales teams and the customers they serve.
Currently authorized to work in the United States for any employer; sponsorship is not available.
Must complete a pre-employment background check; pre-employment drug screening may be required.

Nice To Haves

Bachelor’s degree in Business Administration, Information Systems, or a related field.
Certified Salesforce Administrator.

Responsibilities

Work with stakeholders to design, launch, and maintain sales and technical sales enablement processes, programs, and systems.
Manage day-to-day sales operations and enablement functions to ensure they operate efficiently and support the commercial sales organization.
Analyze existing processes and workflows and implement improvements.
Partner with sales leadership to make key system and process metrics accessible and reportable.
Manage Salesforce support requests and escalated administrative needs, resolving technical challenges and business support issues promptly and completely.
Manage sales platforms and applications, including vendor relationships.
Evaluate and implement applications and tools that integrate with Salesforce and the broader technology stack.
Use AI as needed to streamline workflows, automate routine tasks, and increase efficiency across sales operations and enablement.
Manage sales operations functions and projects to ensure timely completion.
Coordinate with IT resources on behalf of the sales team and manage project inputs for IT systems supporting the commercial sales organization.
Maintain accurate and current customer and prospect data.
Facilitate coordination between sales systems and cross-functional teams so they can access, interpret, and act on needed information and reporting.
Hire, onboard, train, and offboard sales operations team members.
Perform other duties as required to support the business and evolving organization.