Senior Manager, Sales Operations

Veritiv•Sandy Springs, GA

2d•Hybrid

About The Position

Our Commissions Operation Manager will be responsible for leading Veritiv’s sales/forecasting processes and pipeline health analytics for the commercial organization. This role partners closely with Sales Leadership, Finance, and Marketing to ensure accurate revenue forecasting, strong pipeline coverage, and data-driven insights that support strategic decision-making.

Requirements

Strong experience in sales forecasting, pipeline management, and revenue analytics.
Proven experience with Advanced Salesforce reporting and analytics experience.
Manage complex analytics to review trends, process and organizational change impacts.
Experience building dashboards and executive reporting
5-10 years of related job experience.
Excellent verbal, written, people, and diplomacy skills are required.
Experienced in strategic management and leadership across company functions directing substantial resources over long time frames.
Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.
Proficient with Microsoft Office Suite.
Strong customer service skills (friendly, courteous and helpful).
Strong planning and organization skills are required.

Nice To Haves

Experience supporting large commercial or enterprise sales organizations preferred.
Experience with BI tools or analytics platforms preferred
Experience with Salesforce.com or other CRM is preferred.

Responsibilities

Develop forecasting models that improve predictability and reduce variance.
Analyze forecast accuracy and implement improvements to forecasting discipline.
Monitor pipeline health metrics including pipeline coverage, stage conversion, aging, and win rates.
Build dashboards and reporting that provide visibility into pipeline performance across regions, segments, and sales teams.
Analyze opportunity performance including win rates, deal size trends, and cycle times.
Deliver executive-ready reporting on sales forecast outlook, pipeline quality, and sales performance trends.
Provide strategic insights that support CRO, Finance, and executive leadership decision making.
Design scalable reporting frameworks within Salesforce and supporting analytics tools.
Manage all commission processing, controls and compensation profile changes, approvals, validations and escalations.
Develop best practices for review of compensation approach, communication, customer assignments, and metrics.
Model and analyze performance for Sales Managers/Directors, GMs, RVPs, Segment VPs.
Subject matter expert for commission, commission related processes and policies, and related systems.
Participate in development and testing of system modifications, data quality and calculation integrity relating to commission operations, sales organization reporting.
Analyze and manage field-controlled sales compensation calculations, insuring accuracy and timeliness.
Collaborate with Sales Managers/Directors, GMs, RVPs, Segment VPs and HR leadership to review effectiveness of sales compensation plans and necessary analysis in accordance with cycle requirements.