Senior Manager-Risk Management

American Express • Phoenix, AZ

1d • Hybrid

About The Position

The Banking Onboarding FRAP team within Credit and Fraud Risk (CFR) is responsible for developing, optimizing, and managing identity theft controls at onboarding for Banking products, including Business Checking Account (BCA), Business Savings Account (BSA), Consumer Checking Account (CCA), and High Yield Savings Account (HYSA). The Banking Credit & Fraud Risk team leads the first line of defense for credit and fraud risk across non-card banking products and channels. This individual contributor role will support the end-to-end strategy, control design, monitoring, and continuous optimization of onboarding identity theft controls while balancing fraud prevention, customer experience, regulatory expectations, and operational effectiveness. Analyze onboarding fraud trends, emerging identity theft patterns, and control performance to identify actionable strategy opportunities. Translate fraud insights into clear business requirements, risk rules, operating procedures, and control enhancements. Partner with Product, Technology, Compliance, Servicing, Operations, and second line risk teams to deliver effective and compliant fraud controls. Monitor key fraud, customer experience, and operational metrics to ensure strategies remain effective and within risk appetite. Support governance routines, documentation, issue identification, and timely escalation of emerging risks or control gaps. Share insights and best practices across CFR and partner teams to strengthen identity theft risk management across the enterprise. To deliver these outcomes, this colleague will work independently and partner closely with Product, Compliance, Operational Excellence, Enterprise Banking Services, Technology, Servicing, and other stakeholder teams.

Requirements

• 3+ years of experience in fraud risk management, risk strategy, control management, banking, lending, or a related risk discipline.
• 2+ years of experience working with data, analytics, strategy performance monitoring, or analytical project execution.
• Bachelor’s degree in Business , Statistics, Mathematics, Economics, Computer Science, Engineering, or equivalent work experience.
• Strong analytical and problem-solving skills, with the ability to synthesize large volumes of data and develop practical recommendations in complex, ambiguous environments.
• Ability to independently manage priorities, drive execution, and deliver high-quality work in a fast-paced, results-driven environment.
• Strong written and verbal communication skills, including the ability to explain complex risk issues clearly and influence cross-functional partners.
• High attention to detail and strong judgment in assessing risk, control effectiveness, customer impact, and governance requirements.
• Technical acumen with experience using SQL, Python, Hive, Big Data tools, automation, visualization, or similar analytical tools.

Nice To Haves

• Master’s degree in Business , Statistics, Mathematics, Economics, Computer Science, Engineering, or a related field .
• Experience with identity theft, synthetic identity, application fraud, account takeover, onboarding controls, or banking fraud typologies.
• Experience developing or optimizing fraud decisioning strategies, risk rules, control frameworks, or operating procedures.
• Experience partnering with Product, Technology, Compliance, Legal, Operations, Servicing, or second line risk teams to deliver cross-functional risk capabilities.
• Experience working in a hybrid environment.

Responsibilities

• Own and optimize identity theft / third-party fraud risk strategies for banking onboarding journeys, balancing fraud mitigation, customer experience, operational capacity, and regulatory expectations.
• Develop, maintain, and monitor fraud risk controls, rules, strategies, and decisioning requirements across in-scope banking products.
• Use data-driven analysis to identify emerging fraud trends, evaluate strategy effectiveness, quantify impacts, and recommend control enhancements.
• Define and track daily, weekly, and monthly KPIs/KRIs for fraud coverage, pend rates, approval outcomes, disruption rates, losses, and operational performance.
• Partner with Product, Technology, Compliance, Legal, Servicing, Operational Excellence, and second line risk teams to translate risk needs into executable capabilities and procedures.
• Support operating procedure updates for risk strategy and back-office review teams to improve financial outcomes, compliance adherence, customer experience, and operational consistency.
• Prepare clear, concise updates for leadership on emerging fraud themes, strategy performance, residual risk areas, and recommended actions.

Benefits

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior