Senior Manager Clinical Risk Management

Mayo Clinic•Rochester, MN

1d•$134,347 - $164,570•Hybrid

About The Position

This is a unique opportunity to build a high-impact Clinical Risk Management function at one of the world's leading healthcare organizations. The Senior Manager will lead a multidisciplinary team responsible for identifying, assessing, and mitigating the clinical, legal, and operational risks associated with patient care events across the Rochester, Minnesota practice. Grounded in the principles of a Communication and Resolution Program (CRP), this role will build and sustain the operational infrastructure for event intake, triage, escalation, documentation, patient and family communication, caregiver support, and longitudinal follow-up. The Senior Manager will shape the organization's approach to patient care events by advancing a culture of transparency, accountability, learning, and patient-centered care, while strengthening organizational resilience and public trust.

Requirements

A strategic, collaborative healthcare leader with deep expertise in clinical risk management, patient safety, and regulatory compliance.
Equally comfortable advising executives, facilitating difficult conversations after patient events, and coaching teams through complexity — with the judgment and credibility to lead through ambiguity, high emotional intelligence, and the ability to balance compassion and transparency with effective risk mitigation on behalf of patients, families, and care teams.
Excellent analytical, business writing skills and project management skills.
Ability to prioritize multiple projects and requests with intense deadlines.
Demonstrated high level of integrity and maintains confidentiality of team.
Must maintain strict confidentiality of information.

Nice To Haves

Subject matter expert and will be required to maintain a significant level of technical expertise and knowledge in their subject matter area, acting as a resource to internal and external committees and staff.

Responsibilities

Develop and execute a comprehensive Clinical Risk Management strategy that integrates patient safety, caregiver support, regulatory compliance, and enterprise risk management.
Implement the governance and operational capabilities needed to manage complex patient care events and emerging clinical risks, applying principles of just culture, trauma-informed communication, human factors, and organizational learning.
Partner with Clinical Operations, Quality, Patient Safety, Patient Experience, Legal, Finance, and executive leadership to ensure a coordinated, consistent, and compassionate response to patient care events.
Engage in proactive trend monitoring, translating insights from events, claims, and regulatory activity into mitigation strategies, education, and system-level improvements.
Ensure the Clinical Risk Management strategy reflects the five CPHRM domains — Clinical/Patient Safety, Risk Financing, Legal and Regulatory, Health Care Operations, and Claims and Litigation — across role expectations, metrics, escalation pathways, and leadership reporting.
Serve as a trusted advisor to physicians, administrators, and executive leaders, helping the organization navigate potential patient harm, regulatory scrutiny, professional liability exposure, and reputational risk.
Build training, coaching, and staff support programs that advance trauma-informed communication and just culture practices.
Accountable for design, build, sustainment and operational management of risk activities throughout the Mayo Clinic enterprise.
Assisting in establishing the strategic direction of the work teams or service lines and overseeing the team's design and maintenance of leading practice technology, processes, tools, and analytics to support an effective risk related program.
Manages function budget and resources.
Responsible for working directly with and supporting peers and partners to drive the enterprise risk mitigation model forward which includes Intelligence, Data, Policies, Standards, Procedures, Communications, Training, and Education.
Ensuring appropriate processes are in place to ensure Mayo Clinic is compliant with laws, regulations, and accreditation standards.
Work collaboratively with myriad organizations and functional areas at Mayo Clinic, as well as provide direction to staff on administering subprograms within the Mayo Clinic Risk Department.
Responsible for business process design, creation of policies, and procedures.
Provides input to risk assessments and business plans.