Senior Revenue Operations Manager

Furnished Finder • Austin, TX

2d • Hybrid

About The Position

Furnished Finder is seeking a hands-on Senior Manager, Revenue Operations to improve measurement, planning, and support for its fast-moving B2C subscription business. Reporting to the COO and supporting a Sales organization of approximately 70 people, this role owns Sales and Customer Success business requirements for HubSpot, builds trusted reporting, and turns data into decisions that improve conversion, revenue per rep, value-added service (VAS) attachment, and retention. The role partners with Sales leadership, Finance, Ops Excellence and Systems, and Engineering to deliver prioritized improvements and measure their impact.

Furnished Finder’s core product is a $199 annual listing subscription sold to property owners through a short, transactional sales cycle, with growing opportunities to attach value-added services at purchase. Teams support new sales, reactivations, larger accounts, and retention. The role will help the organization understand customer purchases, sale value, and the drivers of conversion, renewal, and account growth. Core revenue systems are HubSpot, Snowflake, and Dialpad.

The position is based in Austin, Texas, with a hybrid work arrangement, and is a six-month initial contract with potential to extend or convert.

Requirements

• At least 6 years of experience in Revenue Operations, Sales Operations, or a comparable analytical role, including meaningful experience supporting a high-volume, transactional B2C subscription sales motion.
• Deep working knowledge of HubSpot, including lifecycle stages, pipelines, workflows, and reporting; ability to build reports and dashboards independently and write requirements ready for others to build.
• Track record of improving CRM use across multiple teams.
• Experience building quota and compensation models; ability to frame questions, challenge assumptions and outputs (including AI-assisted work), and explain implications for decisions and margins.
• Experience partnering with Finance on sales and revenue reporting, forecasting, or compensation, and with systems or technical teams on CRM data flows.
• Strong analytical judgment and communication skills, including the ability to connect funnel metrics, product attachment, and retention to practical recommendations for leaders and frontline teams.
• Attention to detail, sound judgment with confidential compensation data, and ability to lead cross-functional priorities through adoption.

Nice To Haves

• Experience with HubSpot Operations Hub, SQL, Snowflake or another data warehouse, or a BI tool such as Tableau, Looker, or Power BI.
• Experience with Dialpad or a similar sales calling platform.
• Experience in a marketplace, subscription, or direct-to-consumer business with a short sales cycle and multiple products sold at the point of purchase.

Responsibilities

• Own the prioritized HubSpot roadmap, lifecycle definitions, pipelines, and workflows to clarify customer ownership, lead routing, and handoffs across Sales and Customer Success.
• Translate priorities into clear system requirements and partner with Ops Excellence and Systems and Engineering on testing, implementation, and rollout.
• Deliver adopted system improvements that reduce manual work.
• Establish consistent data standards for subscriptions, value-added services, customers, and transactions so reporting reflects what was sold and each team’s contribution.
• Align Marketing and Sales on shared lead and lifecycle definitions to improve handoffs and funnel visibility.
• Build HubSpot dashboards covering lead response, Dialpad call activity, conversion, subscription sales, VAS attachment, reactivation, and renewal.
• Establish a reconciled view of sales and revenue with Finance by product, team, and channel, replacing manual scorecards with trusted, repeatable reporting.
• Identify opportunities to improve conversion, revenue per rep, attachment, and retention; recommend actions and measure results against agreed baselines and targets.
• Track PMSC partner referrals, conversion, subscriptions, VAS, and renewals; reconcile revenue-share payments with Finance; and evaluate revenue retained after discounts and revenue share.
• Model lead volume, conversion, seasonality, and ramp time to recommend quota and staffing allocations with Sales leadership and Finance.
• Explain attainment and its drivers by team, segment, and product, and recommend planning and coaching actions for managers.
• Model Sales and Customer Success incentives, starting with New Listings, and evaluate effects on conversion, attachment, retention, and cost of sales within approved cost parameters.
• Calculate and reconcile commissions and bonuses with Finance and Payroll, resolve discrepancies, and document approved plans.
• Develop weekly and monthly sales and retention forecasts with Sales and Finance, surface risks, and test scenarios for pricing, product mix, and capacity.
• Partner with Engineering to connect HubSpot, Dialpad, and transaction data in Snowflake so reliable Sales insights are available across the organization.
• Partner with Ops Excellence and Systems on training, communication, and adoption; confirm changes are used and deliver intended results.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed