Senior Manager, Reporting & Insights – Service Operations

CVS Health•Hartford, CT

4d•$82,940 - $182,549

About The Position

The Senior Manager, Reporting & Insights delivers and continuously evolves reporting, analytics, and decision-support capabilities for Service Operations. The role partners with senior leaders to translate business needs into actionable reporting, insights, and recommendations supporting operational, financial, workforce, and customer experience outcomes. This senior individual contributor and technical leader is accountable for the accuracy, reliability, timeliness, and sustainability of reporting assets. The role works across Operations, Technology, Data, Product, Finance, and Enterprise Analytics to modernize legacy processes, improve automation and data quality, expand self-service analytics, and move the organization toward insight-driven decision-making. It influences stakeholders and leadership through expertise and recommendations but has no direct people-management responsibility today.

Requirements

7+ years of experience in analytics, reporting, business intelligence, operations, or related disciplines.
Experience supporting senior leadership through reporting, analytics, performance management, and decision-support activities.
Demonstrated experience delivering reporting and analytics solutions that drive measurable business outcomes.
Strong proficiency with Power BI, SQL, data modeling, dashboard development, reporting automation, and modern analytics tools.
Experience with Alteryx, Dataiku, GCP, Big Query, Python, Excel VBA, or similar tools.
Experience working with cloud-based data platforms and analytics ecosystems.
Strong understanding of data governance, reporting controls, and business performance measurement.
Demonstrated success leading reporting modernization, process transformation, or analytics capability advancement initiatives.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Exceptional written, verbal, presentation, and executive communication skills.
Demonstrated ability to influence stakeholders and drive outcomes across cross-functional teams without direct authority.
Strong analytical, problem-solving, and critical-thinking skills.
Bachelor's degree in Analytics, Business, Information Systems, Computer Science, Healthcare Administration, or a related field.

Nice To Haves

Master's degree.
Experience within healthcare operations, payer operations, provider operations, service operations, or other complex operational environments.
Experience leading reporting modernization, automation, digital transformation, or analytics transformation initiatives.
Experience implementing self-service analytics capabilities and reporting governance frameworks.
Exposure to AI-enabled analytics, advanced automation, predictive analytics, or emerging business intelligence technologies.
Experience supporting executive-level operating reviews and performance-management processes.

Responsibilities

Own the delivery, quality, and operational stability of reporting, dashboards, scorecards, data extracts, and recurring reporting processes supporting Service Operations.
Translate business requirements into scalable reporting and analytics solutions that support decision-making.
Partner with senior leaders to identify business risks, opportunities, performance drivers, and emerging trends.
Communicate analytical findings and recommendations clearly in an executive-ready manner.
Support operating reviews, leadership discussions, and performance-management routines with timely, accurate, relevant insights.
Lead continuous improvement to increase reporting efficiency, improve data quality, and accelerate speed to insight.
Provide technical leadership across reporting and analytics platforms, including Power BI, SQL, cloud data platforms, automation tools, and emerging analytics technologies.
Modernize reporting and analytics capabilities by reducing manual processes, replacing legacy solutions, implementing sustainable automation, and advancing analytics maturity.
Develop and execute roadmaps to transition reporting from reactive performance reporting to proactive, insight-driven decision support.
Identify opportunities to use AI-enabled capabilities, automation, modern data platforms, and self-service analytics to improve outcomes and operational efficiency.
Promote governance, data quality, and metric standardization across reporting and analytics solutions.
Coordinate work across business, technology, and analytics partners to deliver initiatives and reporting solutions.
Influence stakeholders across functions and levels to drive alignment and results.
Make decisions about reporting design, analytical approaches, automation opportunities, and solution development within assigned areas.
Balance competing priorities and recommend trade-offs that maximize operational and strategic value.
Identify and escalate risks, dependencies, and operational challenges that may affect business performance or reporting reliability.