Senior Manager, Regional Capacity

CVS Health

1d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How will this role have an impact? The Regional Capacity Lead is part of the regional leadership (GeoMode) team responsible for the clinician network capacity distribution management and strategy for a region of ~15-20 states, and $200M+ revenue. The role leads overall capacity strategy for their assigned region focused on planning, forecasting, stakeholder alignment, goal alignment, and working with the cross-matrix team to establish a library of robust and confident clinician rosters. The Regional Capacity Lead role is ideal for someone looking to have significant accountability and ownership for outcomes with a background in operations, supply chain / asset management and client / stakeholder management

Requirements

Bachelor's degree, Masters or MBA is preferred
Minimum 7 years of experience in operations, supply chain / asset management, client management, data analysis / forecasting type roles, ideally within the healthcare industry
Minimum 5 years of operational experience with increasing functional knowledge and responsibilities
Minimum 5 years of experience leading teams and projects as well as working cross-functionally with multiple teams
Demonstrated success using root cause analysis and forensic evaluation to enhance processes and drive business results
Occasional travel for meetings (approximately 10%)

Nice To Haves

An execution-oriented leader with a proven track record in regional operations
Self starter and excellent at turning strategy into actionable, measurable plans
Ability to recognize, evaluate and solve complex problems
Skilled at managing complexity across geographies, functions, teams, and people
Analytical and data-driven, with strong instincts for process improvement and performance management
A clear communicator with the ability to influence without direct authority
Ability to translate strategic plans into actionable components and execute those flawlessly
Adaptable, entrepreneurial, and comfortable in high-growth, fast-changing environments
Ability to set and maintain high standards of performance, holding people accountable for achieving deliverables

Responsibilities

Lead regional delivery of capacity performance targets, optimize clinician roster strategies and utilization, based on supply and demand drivers, and strengthen accountability for operational results across the region
Optimize performance and outcomes based on identified supply constraints through daily monitoring of trends and metrics and management of risks
Partner with the regional leadership team to align demand and supply expectations and define an approach for capacity.
Generate the capacity plan and forecast for the region, leveraging details from the production and network leadership team.
Direct and approach for the clinician roster, assignments or utilization, based on supply and demand drivers, promoting collaboration and communication between production and network teams
Prepare of supply and demand balancing scenarios, analyzing optionality & choices around demand, as well as supply trade-offs
Monitor and maintain a deep understanding of all metrics associated with capacity
Relationship management with a wide range of stakeholders who own inputs and/or outputs necessary to achieve results (client, data, other operational teams)