Sr Manager, Microsoft Device, Solutions & Services | Hybrid Chicago, IL

CDW • Chicago, IL

2d • $140,000 - $155,000 • Hybrid

About The Position

The Senior Manager, Product & Partner Management drives profitability and revenue through the integration and development of programs and business plans for products and partners within the CDW portfolio. This role evaluates, creates, executes, and measures opportunities across CDW’s product, services, and partner mix. The position is responsible for partner management and partner investment, including COOP, VIR, and financial programs; aligns CDW and assigned partners’ marketing plans; and owns, manages, and develops key partner relationships. The Senior Manager works closely with segment sales, ITS, and PPM leaders to develop customer-segment focus strategies.

The role is responsible for categories generating $1.5 billion or more in revenue and more than $200 million in Partner Controllable Margin (PCM). It leads multiple top-10 partners by business impact, directs category and merchandising activities, owns the customer experience for assigned categories and partners on cdw(g).com, and develops strategic plans to maximize revenue, profit, and vendor co-op. The position also leads and develops a team, collaborates across departments, and travels 30% of the time.

CDW expects its leaders to champion the company’s vision of becoming an AI-fluent organization by modeling curiosity, encouraging responsible AI adoption, and supporting continuous learning. Leaders should guide others in building confidence with AI tools and practices and promote experimentation and shared learning. The position is hybrid in Chicago, Illinois.

Requirements

• Bachelor’s degree.
• Seven years of experience in product management, marketing, supply chain, sales, or finance.
• Three years of team management experience.
• Proven track record in services product management or marketing product lines.
• Strong cross-functional team skills.
• Strong strategic and executional leadership.
• Ability to balance competing priorities, adapt to changing business needs, and meet deadlines.
• Demonstrated financial and analytical skills.
• Excellent verbal and written communication skills, including the ability to interact effectively with stakeholders at all levels.
• History of building and maintaining productive working relationships.
• Strong conflict-resolution skills and ability to persuade and hold partners and coworkers accountable.
• Proficiency in Microsoft Office applications.
• Demonstrated ability to master a product portfolio.

Responsibilities

• Manage categories responsible for $1.5 billion or more in revenue and over $200 million in Partner Controllable Margin (PCM).
• Manage, direct, and lead multiple top-10 partners by impact to the business.
• Attend executive meetings and special projects as requested by senior leadership.
• Provide direction to Category Managers and partner with them on onboarding.
• Establish pricing strategies, monitor competitive activity, oversee product information, and identify customer needs.
• Create customer offers.
• Own the customer experience on cdw(g).com for assigned product categories and partners.
• Oversee development of marketing plans for the solution services and product portfolio.
• Maximize revenue, profit, and vendor co-op for assigned product categories through strategic planning and marketing.
• Lead and work with partners to develop or enhance the marketing of products and services.
• Lead and direct merchandising activities.
• Oversee and direct plays and programs on the Portfolio Management team within Marketing.
• Assess the competitive landscape and adjust strategies as needed.
• Lead a team that manages SKUs across services and product categories.
• Identify emerging technologies and industry trends within the category and adjust plans accordingly.
• Lead, performance-manage, and develop coworkers; build a strong talent pool for succession planning.
• Serve as an escalation point and liaison between vendors and CDW.
• Lead and engage with Purchasing to forecast sales, support promotional buy-in opportunities with partners, and communicate market-pricing shifts to inform buying decisions.
• Lead monthly PPM Manager communication meetings and communicate best practices across PPM.
• Approve content for manufacturer advertisements as needed.
• Create, maintain, and execute an annual business plan.
• Lead efforts to increase customer and account-manager penetration for assigned categories.
• Travel 30% of the time.
• Lead cross-departmental collaboration aligned with corporate strategies.
• Engage with brand teams to develop services plans aligned with Mission Forward.
• Partner with compliance, contracts, and legal stakeholders to follow corporate compliance guidelines and best practices.
• Champion CDW’s vision of becoming an AI-fluent organization by modeling curiosity, encouraging responsible AI adoption, and fostering continuous learning.
• Guide others in developing confidence and capability with AI tools and practices while promoting experimentation and shared learning.

Benefits

• Benefits are referenced through CDW’s benefits overview; specific benefits are not listed in the posting.
• Annual bonus target of 15%, subject to the terms and conditions of the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager