Sr Manager, Microsoft Device, Solutions & Services | Hybrid Chicago, IL

CDW•Chicago, IL

18h•Hybrid

About The Position

The Senior Manager, Product & Partner Management drives profitability and revenue through the integration and development of programs and business plans for products and partners within the CDW portfolio. The role evaluates, creates, executes, and measures opportunities involving CDW’s product, services, and partner mix. It oversees partner management and partner investments, including COOP, VIR, and financial programs, and aligns CDW and assigned partners’ marketing plans. The role owns, manages, and develops key partner relationships while working with segment sales, ITS, and PPM leaders to develop customer-segment strategies. The position is accountable for categories generating $1.5 billion or more in revenue and more than $200 million in Partner Controllable Margin. It leads relationships with multiple top-ten partners, directs category and merchandising activity, establishes pricing and marketing strategies, and oversees customer offers and the customer experience on cdw(g).com for assigned categories and partners. It leads and develops a team, collaborates across departments, and travels 30% of the time. The role is hybrid in Chicago, Illinois.

Requirements

Bachelor’s degree.
Seven years of experience in product management, marketing, supply chain, sales, or finance.
Three years of team management experience.
Proven track record in services product management or marketing a product line.
Strong cross-functional team skills.
Strategic and executional leadership skills.
Ability to balance competing priorities, adapt to changing business needs, and meet deadlines.
Demonstrated financial and analytical skills.
Excellent verbal and written communication skills, including the ability to interact effectively with stakeholders at all levels.
History of building and maintaining productive working relationships.
Strong conflict-resolution skills and ability to persuade and hold partners and coworkers accountable.
Proficiency in Microsoft Office applications.
Demonstrated ability to master a product portfolio.
Comfort exploring how AI can enhance strategy, decision-making, and team performance, and ability to guide others in building confidence with AI tools and practices.

Responsibilities

Manage categories responsible for $1.5 billion or more in revenue and more than $200 million in Partner Controllable Margin (PCM).
Manage, direct, and lead multiple partners that rank among the business’s top ten by impact.
Attend executive meetings and special projects as requested by senior leadership.
Provide direction to Category Managers and partner with them on onboarding.
Establish pricing strategies, monitor competitive activity, oversee product information, and identify customer needs.
Create customer offers and own the customer experience on cdw(g).com for assigned product categories and partners.
Oversee development of marketing plans for the solution services and product portfolio.
Maximize revenue, profit, and vendor co-op for assigned product categories through strategic planning and marketing.
Work with partners to develop or enhance marketing for products and services.
Lead and direct merchandising activities and plays and programs on the Portfolio Management team within Marketing.
Assess the competitive landscape and adjust strategies as needed.
Lead a team managing SKUs across services and product categories.
Identify emerging technologies and industry trends and adjust category plans accordingly.
Lead, performance-manage, and develop coworkers, building a talent pool that supports succession planning.
Serve as an escalation point and liaison between vendors and CDW.
Work with Purchasing to forecast sales, support promotional buy-in opportunities with partners, and communicate market-price changes to inform buying decisions.
Lead monthly PPM Manager communication meetings and communicate best practices across PPM.
Approve content for relevant manufacturer advertisements as needed.
Create, maintain, and execute an annual business plan.
Increase customer and account-manager penetration for assigned categories.
Lead cross-departmental collaboration aligned with corporate strategies.
Work with brand teams to develop services plans aligned with Mission Forward.
Partner with compliance, contracts, and legal stakeholders to follow corporate compliance guidelines and best practices.
Travel 30% of the time.