Senior Manager, Product Manager, Move & Manage Decisioning

Capital One • McLean, NY

4d

About The Position

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. In the Consumer Bank, we’ve combined this human-centered approach with our heritage of data-driven decision making to design, build and test our way to truly enabling financial experiences. We’ve challenged ourselves to spend less time planning, more time doing, and, above all else, to see the world through the eyes of our customers as they work to understand and manage their money. Are you passionate about improving the way people interact with their money? Are you driven by the delight you bring to customers? Do you keep asking, “why,” until you hit the root? It’s common to fall in love with solutions, but have you ever fallen in love with the problem? Do you have an opinion on whether shipping is more important than perfection? Do you have a healthy dose of skepticism for the impossible? If you’re nodding your head, then we want you! About the Team: At the heart of any bank account, customers move and manage their money—transferring money between their accounts, wiring money to purchase a home, and more. At the same time, bad actors are constantly evolving to scam or steal from our customers. Our mission is twofold: make it seamless for good customers to use their account day in, day out, while making it impossible for those bad actors to get in. To accomplish this, we build the intelligent data-driven brain behind those customer experiences, managing the policies, models, and data integrations that power our automated decisions. We also design empathetic, trust-building experiences for customers and associates when a decision requires a human touch. We are a team of strategists, builders, and customer advocates who thrive on solving complex problems at the intersection of technology, data, and human experience. Role Overview: The Move & Manage Decisioning Product Manager will focus on protecting customers from account takeover and scams in key customer experiences. This role will be responsible for working across engineering, business analysts, data science, and with partner teams to craft journeys that aim to perfectly predict the potential risk, and guide customers and associates after an automated decision flags them for risk. This is a highly collaborative role, who will work closely with product managers across Capital One in the Retail Bank and Enterprise teams, designers, engineers, data scientists, operations, and business partners to continue to evolve our strategy. On any given day in the Bank you’ll be: Empowered. Part of a team driving the bank’s omni-channel acquisitions strategy responsible for setting and delivering the decisioning and treatment framework to ensure our business is gaining profitable customers through both digital and digital-human interactions Learning constantly. Work deeply with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions Innovating relentlessly. Pushing big change by asking bold questions; starting small, testing, and learning your way to something dramatically better Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better Connecting creatively. Jump-starting a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products, and just plain elbow grease Succeeding strategically. Solving the right problem and holding on the wrong one. In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions. Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence. Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value, specifically within a modern data ecosystem (e.g., cloud-based data platforms, APIs, real-time data flows). Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks, including those related to data quality, data governance, and data pipeline efficiency. Transformational Leadership - Leads and develops cross-functional teams to solve customer problems and drive organizational alignment, championing data-driven decision making and fostering a culture of data literacy. This includes direct management and mentorship of product managers.

Requirements

• At least 5 years of experience working in Product Management
• At least 2 years of experience leading and managing a team of product managers
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business and/or data strategy and analysis into consumer facing digital products
• Deep understanding of data management principles, data governance frameworks, and data lifecycle management
• Experience with large-scale data platforms, data warehousing, data lakes, or real-time data streaming technologies
• Proven ability to define and drive multi-year product roadmaps
• Experience collaborating with product managers, data analysts, data scientists, and data engineers as both data producers, and consumers

Responsibilities

• Focus on protecting customers from account takeover and scams in key customer experiences.
• Work across engineering, business analysts, data science, and partner teams to craft journeys that aim to perfectly predict potential risk, and guide customers and associates after an automated decision flags them for risk.
• Collaborate closely with product managers across Capital One in the Retail Bank and Enterprise teams, designers, engineers, data scientists, operations, and business partners to continue to evolve our strategy.
• Drive the bank’s omni-channel acquisitions strategy responsible for setting and delivering the decisioning and treatment framework to ensure profitable customer acquisition through both digital and digital-human interactions.
• Work deeply with customers, frontline associates, designers, technologists, analysts, marketers and data scientists to build cutting edge solutions.
• Push big change by asking bold questions; starting small, testing, and learning your way to something dramatically better.
• Tell stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better.
• Jump-start a self-supporting community by sowing the right seeds, building the right tools, integrating the right off-the-shelf products, and just plain elbow grease.
• Solve the right problem and hold on the wrong one.
• Demonstrate proficiency in Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.
• Direct management and mentorship of product managers.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior