Senior Manager, Product Design

Capital One•McLean, NY

About The Position

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. We’re currently seeking a Senior Manager, Product Designer to join our Commercial Bank team, which is part of the Experience Design organization. We are part of the Digital Banking Experience (DBX) program, one of the top 3 prioritized initiatives within the Commercial Bank, developing an in-house platform with both client- and associate-facing applications for Treasury Management. As this platform eventually scales to include Lending and Capital Markets, this role is responsible for expanding the DBX Local Library's design components and patterns to support our team of 20 product designers, own the strategy to migrate from our current CML design system to the enterprise design system, and work horizontally to create the AI experience POV for DBX. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

At least 6 years of experience in a Product Design role
At least 6 years of experience in design and prototyping tools such as Figma

Nice To Haves

At least 8 years of experience in a Product Design role
At least 8 years of experience in design and prototyping tools such as Figma
Experience working with and contributing to an established design system
Experience collaborating with product, tech and business leaders
Experience leading design projects or teams
Experience working in heavily regulated, data heavy problem spaces

Responsibilities

Leverage established product design expertise and skills across interaction, visual and service design to elevate the quality and maturity of the design practice at Capital One.
In collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and work with teams to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
Advance the craft of design at Capital One by leading, mentoring and consulting with others, providing expertise that matures the design discipline, builds our culture and enables work to move forward efficiently.
Shape product direction and outcomes by leveraging deep content design expertise, user insights, and an understanding of the business.
Drive alignment across product, tech, and business partners, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.
Advocate for human-centered methodologies that align customer needs and business goals by applying data, research insights, design expertise and a mature perspective to problem-solving across the portfolio.
Demonstrate strong knowledge of products, processes, customers, competitors and broader market trends and use that knowledge to shape how Design should engage (i.e., actively managing the portfolio, pivoting, redirecting and broadening and narrowing scope, as needed).
Own the problem-solving approach (issue, impact, resolution) and apply good judgment when exploring alternatives and balancing competing interests or priorities, leveraging leadership for input and alignment.
Bring exceptional creativity to exploring a solution space.
Engage partner expertise and perspectives from across the organization to support workstream projects and identify the people needed to move the work forward, embracing compromise to solve strategic challenges and deliver the best results.
Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence stakeholders and achieve desired results.