Senior Manager, Product Design

Capital One • McLean, VA

1d • $182,500 - $249,900 • Hybrid

About The Position

Capital One is seeking a Senior Manager, Product Design to join the AI/ML Design Team within its Experience Design organization. The role leads designers building internal platforms that Capital One associates use to develop AI-powered applications. Working closely with platform product managers and engineering leaders, the Senior Manager defines the experience strategy and vision for the enterprise GenAI platform, manages the design backlog, and develops design talent. The position requires diving into the platform infrastructure and technical stack to help teams across the company deliver transformative experiences that create business value and improve customers’ lives.

The Senior Manager combines product design expertise and people leadership with an understanding of customers and the business to co-create solutions to complex problems, influence product strategy, and foster a high-performing design team. The role spans product design craft, team leadership, strategic direction, human-centered methods, business and portfolio management, problem-solving, collaboration, and communication. A strong portfolio demonstrating leadership, process, results, and impact is expected.

This is a hybrid position, with on-site presence required according to Capital One’s hybrid policy at the designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One also offers a comprehensive benefits program; eligibility varies by employment status and management level.

Requirements

• At least 6 years of experience in a Product Design role.
• At least 6 years of experience using design and prototyping tools such as Figma.
• At least 2 years of experience in a people leadership role.
• A strong portfolio demonstrating leadership, process, results, and impact.

Nice To Haves

• At least 8 years of experience in a Product Design role.
• At least 8 years of experience using design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, technology, and business leaders.
• Experience leading design projects or teams.
• Experience working in heavily regulated, data-heavy problem spaces.

Responsibilities

• Lead a team of designers building internal platforms for associates developing AI-powered applications.
• Define the experience strategy and vision for the enterprise GenAI platform in partnership with platform product managers and engineering leaders.
• Manage the design backlog and elevate design talent across the team.
• Use design expertise, user insights, and business understanding to shape product direction and outcomes.
• Oversee and optimize the use of appropriate tools, platforms, frameworks, and design systems with cross-functional partners.
• Work with the team to develop design artifacts, potentially including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Set team goals aligned with broader portfolio strategy, manage stakeholders, remove barriers, and train and develop designers.
• Advocate for human-centered methodologies that align customer needs and business goals using data, research insights, and design expertise.
• Use knowledge of products, processes, customers, competitors, and market trends to manage and adjust portfolio scope and Design engagement.
• Own problem-solving approaches, assess alternatives, balance competing priorities, and bring creativity to exploring solutions.
• Collaborate across the organization to identify expertise and partners needed to move work forward and address strategic challenges.
• Present work across organizational levels and functions, using design frameworks, data, and research insights to make complex topics accessible and influence stakeholders.
• Explore platform infrastructure and the technical stack to help teams deliver experiences that create business value and improve customers’ lives.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed