Senior Manager, Product Design
About The Position
Capital One is seeking a Senior Manager of Product Design to lead Partner Experiences in the Global Payment Network. The role combines product design expertise and people leadership to co-create innovative solutions to complex problems, shape product strategy, and build a thriving team culture of high-performing designers. The Senior Manager will apply interaction, visual, and service design skills; oversee the use of appropriate tools, platforms, frameworks, and design systems with cross-functional partners; and guide the creation of artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes. The role also shapes product direction using design expertise, user insights, and business understanding, while keeping user needs central to strategy. The position advocates human-centered methods that align customer needs and business goals, applies data and research insights to portfolio problem-solving, and uses business and market knowledge to guide design engagement and portfolio priorities. It requires sound judgment in defining problem-solving approaches, exploring alternatives, and balancing competing priorities. The Senior Manager collaborates across the organization, communicates design rationale and insights to varied audiences, influences stakeholders, and develops designers through an inclusive, supportive team environment. The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact. This is a hybrid role, subject to Capital One’s policy requiring on-site presence at the designated office location. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers health, financial, and other benefits; eligibility varies by employment status and management level.
Requirements
- At least 6 years of experience in a Product Design role.
- At least 6 years of experience with design and prototyping tools such as Figma.
- At least 2 years of experience in a people leadership role.
- Strong portfolio demonstrating leadership, process, results, and impact.
Nice To Haves
- At least 8 years of experience in a Product Design role.
- At least 8 years of experience with design and prototyping tools such as Figma.
- Experience working with and contributing to an established design system.
- Experience collaborating with product, technology, and business leaders.
- Experience leading design projects or teams.
- Experience working in heavily regulated, data-heavy problem spaces.
Responsibilities
- Lead Partner Experiences in the Global Payment Network.
- Co-create innovative solutions to complex problems, drive product strategy, and foster a high-performing product design team.
- Apply interaction, visual, and service design expertise to product design work.
- Work with cross-functional partners to oversee and optimize the use of tools, platforms, frameworks, and design systems.
- Guide the team in developing artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
- Set goals aligned with broader portfolio strategy, manage stakeholders, and remove barriers.
- Train and develop designers, supporting their growth and ability to contribute to business goals.
- Shape product direction and outcomes using design expertise, user insights, and business understanding.
- Drive alignment across product, technology, and business partners and keep user needs central to strategy.
- Advocate for human-centered methodologies that align customer needs with business goals, applying data, research insights, and design expertise.
- Use knowledge of products, processes, customers, competitors, and market trends to manage and adjust the design portfolio and scope.
- Own problem-solving approaches, assess issues and impacts, explore alternatives, and balance competing priorities.
- Collaborate across the organization to engage partner expertise and identify people needed to advance projects.
- Present work across levels and job functions, using design frameworks, data, and research insights to make complex topics accessible and influence stakeholders.
Benefits
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
