Senior Manager, Product Commercialization

American Express•New York, NY

About The Position

Membership Portfolio Services, within American Express’s US Consumer Services Business, develops and scales businesses that strengthen the Membership Model by connecting Card Members with merchants. The Senior Manager will serve as the strategic commercialization lead for translating the Amex Offers Product Line Strategy into merchant offerings and commercial growth opportunities. Reporting to the Director, Product Line Strategy & Partnerships, this role works across Product, Go-to-Market, Sales, Platform, Analytics, and other stakeholders to bring capabilities to market, develop differentiated offerings, and identify opportunities for long-term growth. The position helps shape Amex Offers as a differentiated marketing platform for merchants and a compelling benefit for Card Members.

Requirements

At least 5 years of experience in product commercialization, product strategy, go-to-market strategy, management consulting, corporate strategy, or related roles; experience in digital advertising, loyalty, payments, retail media, or platform ecosystems is preferred.
Demonstrated experience translating product strategies or capabilities into commercial offerings, growth initiatives, or go-to-market plans.
Proven ability to lead complex cross-functional initiatives and influence stakeholders across Product, Engineering, Sales, Analytics, Finance, and Marketing.
Strong strategic thinking and analytical skills, including experience developing business cases, financial sizings, and actionable commercial recommendations.
Strong organizational and project management skills, with the ability to balance competing priorities and drive execution in a fast-paced environment.
Ability to navigate ambiguity, identify opportunities, and translate strategic concepts into actionable plans.
Eligibility to work in the U.S. with American Express; the company will not pursue visa sponsorship for these positions.

Nice To Haves

Experience commercializing digital platforms, advertising technology, retail media, loyalty, payments, or marketplace products.
Experience developing product packaging, merchant value propositions, or go-to-market strategies for B2B offerings.
Strong executive communication and storytelling skills, including experience presenting strategic recommendations to senior leadership.
Experience partnering with Product Development and Engineering organizations to translate commercial needs into product priorities.
Curiosity and a customer-first mindset, with an interest in building products that create value for merchants, Card Members, and American Express.

Responsibilities

Lead commercialization of priority Amex Offers Product Line Strategy initiatives, translating strategic opportunities into cross-functional plans that drive business outcomes.
Partner with Product, Platform, Engineering, Analytics, GTM, and Sales to advance strategic capabilities, including self-serve reporting and budgeting and forecasting.
Develop commercialization strategies for new capabilities, including merchant value propositions, target segments, business requirements, and go-to-market considerations.
Align cross-functional stakeholders on commercialization priorities, dependencies, and execution plans.
Define and monitor KPIs to evaluate commercialization effectiveness, merchant adoption, and business impact.
Partner with GTM and Sales to identify opportunities to package existing and emerging Amex Offers capabilities into differentiated merchant-facing offerings.
Assess merchant needs, competitive positioning, and commercial opportunities to inform offering development, packaging, and positioning.
Develop business cases and recommendations for new offerings that balance merchant value, commercial outcomes, and platform capabilities.
Collaborate with Product and Platform teams to understand current capabilities and identify enhancements needed to support future commercial offerings.
Serve as a strategic thought partner to the VP, Amex Offers Product Strategy and Director, Product Line Strategy & Partnerships in identifying and evaluating commercialization opportunities.
Monitor competitive trends, emerging technologies, and adjacent industry developments to identify opportunities for differentiated merchant offerings and business growth.
Develop market assessments, financial sizings, and strategic recommendations to evaluate commercialization opportunities and investment priorities.
Translate complex business challenges into clear, executive-ready recommendations that balance long-term growth potential with near-term execution feasibility.