Senior Manager, Process Improvement
About The Position
The Senior Manager, Exterior Services Program Management leads a team of subject matter experts responsible for strategy and execution across landscaping, snow removal, irrigation, parking lot cleaning, and power washing. The role also leads asset strategy for Growth initiatives, shaping how Exterior Services capabilities support Walmart International and external clients. The leader translates customer, operational, and asset-condition needs into scalable, commercially sound programs while owning program performance, financial planning, vendor partnerships, and project execution. Exterior Services leads asset strategy, program management, and project execution for Walmart and Sam’s Club properties across the U.S., Puerto Rico, and Canada. The team supports safe, clean, and well-maintained exterior environments and manages each program’s lifecycle, from strategy, innovation, and capital planning through operational execution, project delivery, and vendor performance. The team partners with internal technicians and external service providers to improve asset condition, reliability, customer experience, and cost efficiency at scale.
Requirements
- Experience leading multi-site facilities, exterior services, property maintenance, or comparable operational programs.
- Experience leading and developing high-performing teams in a fast-paced, customer-focused environment.
- Ability to develop asset and service strategies that scale across different markets, business models, and client needs.
- Strong business and financial acumen, including budget planning, spend management, business-case development, and total cost of ownership analysis.
- Experience managing service providers, contracts, service-level expectations, and vendor performance.
- Strong analytical skills and the ability to use data to identify risks, set priorities, and make sound decisions.
- Proven ability to influence cross-functional partners and communicate clear plans, risks, and results.
Nice To Haves
- Leading and mentoring Six Sigma projects.
- Master’s degree in Computer Engineering, Finance, Human Resources, or Supply Chain.
Responsibilities
- Lead and develop a team of subject matter experts supporting Exterior Services programs across Walmart and Sam’s Club.
- Lead asset strategy for Growth initiatives that support Walmart International and external clients.
- Develop scalable service models, business cases, and priorities that balance customer needs, operational feasibility, asset condition, and cost.
- Set program strategy, annual business plans, capital and operational priorities, and performance standards.
- Use operational, financial, customer, and asset-condition data to identify risks, prioritize work, and improve results.
- Lead vendor strategy, service-level expectations, contract performance, escalations, and corrective action plans.
- Partner with field teams, Operations, Procurement, Finance, and stakeholders to execute priorities, remove barriers, and scale solutions.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
