Senior Manager, Pharmacy - FuzeRx

Fuze Health • Carapichaima, VT

5d • $144,400 - $180,500 • Remote

About The Position

The Senior Manager, Pharmacy Operations at FuzeRx is a senior operational leadership role responsible for operational excellence, regulatory compliance, and performance across multiple pharmacy fulfillment sites in a designated U.S. region. The role translates company strategy into scalable regional operations and develops strong site-level leadership.

The Senior Manager leads and develops Pharmacy Fulfillment Managers and partners with Pharmacy Operations, Clinical, Talent Acquisition, HR, Logistics, and other cross-functional leaders. The position drives measurable improvements in patient experience, safety, quality, cost, productivity, and delivery performance while maintaining compliance in a highly regulated environment. It also supports operational scaling, company-wide initiatives, and the development of processes, tools, and leadership capabilities for sustainable growth.

The role requires occasional travel, up to 30% of the time. Fuze Health limits eligibility to applicants residing in the states listed in the posting. The compensation range is $144,400–$180,500 annually, varying with location, experience, and qualifications.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Pharmacy Operations, Supply Chain, or a related field, or equivalent practical experience.
• At least 5 years of progressive fulfillment, healthcare, pharmacy, or operations leadership experience, including multi-site operations responsibility.
• Demonstrated success leading high-volume fulfillment operations, healthcare services, or pharmacy operations in a performance-driven environment.
• Experience managing teams in regulated, compliance-driven environments, with understanding of operational controls, quality standards, and risk management.
• Track record of developing leaders, managing diverse teams, and driving accountability and performance across multiple sites.
• Strong analytical and financial acumen, including experience using operational data, financial metrics, and P&L insights to improve performance and guide decisions.
• Proficiency with Excel, Tableau, Looker, or similar analytical and reporting tools.
• Ability to lead cross-functional initiatives, influence stakeholders at multiple levels, and translate strategic priorities into operational execution.
• Strong problem-solving, communication, and change-management skills, including the ability to navigate ambiguity and resolve complex operational challenges.
• Experience implementing process improvements that enhance efficiency, quality, compliance, and service delivery.
• Ability to meet the physical requirements described in the posting, including extended computer work, frequent repetitive motions, reaching and bending, and moving light objects up to 20 pounds.
• Ability to travel occasionally, sit for extended periods during travel, carry luggage, navigate travel locations independently, and adjust to different time zones and climates.
• Applicants must be authorized to work for any employer in the U.S. and reside in one of the states listed in the posting.

Nice To Haves

• Master’s degree in Business Administration, Healthcare Administration, Healthcare Leadership, or a related field.
• At least 3 years of regional or multi-site pharmacy leadership experience.
• Lean Six Sigma, APICS, or other relevant operations, supply chain, or quality certifications.
• Deep knowledge of pharmacy fulfillment workflows, inventory management, courier logistics, and end-to-end pharmacy operations.
• Experience scaling operations in high-growth environments, including site launches, organizational transitions, or network expansion.
• Success leading continuous improvement initiatives using Lean, Kaizen, or other operational excellence methodologies.
• Experience partnering across Pharmacy Operations, Clinical, Logistics, Recruiting, HR, and other business functions to deliver measurable outcomes.
• Experience developing standardized operating models, performance management frameworks, and scalable processes across distributed teams.

Responsibilities

• Lead regional operational strategy, execution, and performance across multiple pharmacy fulfillment sites in alignment with company objectives.
• Drive regulatory compliance and operational readiness under applicable federal and state pharmacy regulations, payer requirements, and internal quality standards.
• Lead, mentor, and develop Pharmacy Fulfillment Managers, set performance expectations, build leadership capabilities, and support succession planning.
• Establish and scale standardized processes, tools, and resources to improve site execution, consistency, and long-term performance.
• Define, monitor, and improve operational metrics for safety, quality, cost, productivity, and delivery timeliness.
• Apply Lean, Kaizen, and other process improvement methods to eliminate waste and optimize pharmacy fulfillment workflows.
• Oversee inventory management, workforce planning, staffing models, and space utilization with site leadership.
• Partner with Recruiting and HR to attract, retain, and develop pharmacy talent and build a regional leadership pipeline.
• Analyze financial and operational data, including P&L performance, to identify trends, manage costs, and inform decisions.
• Serve as a senior escalation point for significant site-level operational events and lead resolution, risk mitigation, and recovery efforts.
• Establish and oversee audit, quality assurance, and compliance review processes to maintain inspection readiness and standards.
• Lead regional implementation of corporate initiatives, including site readiness, stakeholder alignment, change management, and consistent execution.
• Support new site launches, operational transitions, expansions, and restructuring while maintaining continuity of pharmacy services.

Benefits

• Dental insurance
• Vision insurance
• Multiple group medical plans
• 401(k) retirement savings plan
• Group life insurance
• Accidental death and dismemberment insurance
• Flexible spending account (FSA)
• Health savings account (HSA)
• Commuter benefits
• Employer-paid short-term and long-term disability insurance
• Supplemental insurance plans, including spouse life insurance and legal insurance
• Employee assistance program
• Home health testing kits
• Fertility medication discount program
• Flexible vacation time
• Accrued paid sick time
• 10 paid holidays
• Two floating holidays for full-time non-exempt employees
• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent
• Four weeks of paid caregiver leave
• Monthly Lifestyle Spending Account allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior