Senior Manager, Pharmacy Systems Solutions

Walgreens•Deerfield, IL

About The Position

Leads the team responsible for the strategy, governance, and delivery of inventory compliance capabilities within Pharmacy Inventory Systems. Ensures pharmacy inventory platforms support compliant inventory management, regulatory requirements, inventory accountability, and operational controls throughout the pharmacy inventory lifecycle. Partners with Pharmacy Operations, Compliance, Supply Chain, Asset Protection, and Engineering to identify risks, prioritize enhancements, and implement system capabilities that strengthen inventory integrity, improve accuracy, and reduce compliance exposure. Translates business and regulatory requirements into scalable technology solutions and drives operational excellence. Establishes and maintains a high-performing team while supporting team members’ growth and development. Walgreens was founded in 1901 and serves nearly 9 million customers and patients daily through approximately 8,500 U.S. and Puerto Rico stores and its omni-channel platforms. The company has approximately 220,000 team members, including nearly 90,000 healthcare service providers. The role requires a bachelor’s degree and at least 6 years of relevant experience, or a high school diploma/GED and at least 9 years of relevant experience. The preferred background includes pharmacy, inventory, supply chain, compliance, technology, or related experience. Travel up to 10% is required for business purposes. The role will remain open until filled. Salary is determined by factors including geography, skills, education, and experience; the posting refers applicants to Walgreens’ benefits webpage.

Requirements

Bachelor’s degree and at least 6 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management, and/or Analytics; or a high school diploma/GED and at least 9 years of experience in IT, Accounting, Finance, Consulting, Strategy, Technical Project/Program Management, and/or Analytics.
Experience establishing and maintaining relationships with individuals at all levels of the organization, including executives.
Experience with vendor and vendor contract management, including SLA review.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience leading cross-functional teams.
At least 2 years of experience contributing to financial decisions in the workplace.
At least 3 years of direct leadership, indirect leadership, and/or cross-functional team leadership.
Willingness to travel up to 10% of the time for business purposes, within and outside the state.

Nice To Haves

Bachelor’s degree and at least 7 years of experience in Product Management, Pharmacy Systems, Inventory Management, Supply Chain Systems, Compliance, Technology, or a related field; or a high school diploma/GED and at least 10 years of equivalent experience.
PharmD preferred.
Pharmacy industry experience.
Experience with pharmacy inventory management systems and inventory lifecycle processes, including receiving, inventory adjustments, returns, audits, recalls, and replenishment.
Experience supporting inventory compliance capabilities involving controlled substances, DSCSA requirements, traceability, inventory accountability, or regulatory controls.
Demonstrated experience leading complex technology or product initiatives across multiple stakeholder groups.
Strong understanding of inventory data, exception management, operational reporting, and inventory control processes.
Experience partnering with software engineering and business teams to deliver enterprise technology solutions.
Strong analytical, problem-solving, and stakeholder management skills.
Experience with RxI, pharmacy operations technology, or retail pharmacy inventory platforms.

Responsibilities

Lead the strategy, roadmap, and execution of inventory compliance capabilities across Pharmacy Inventory Systems.
Partner with business stakeholders to define and prioritize initiatives aligned with operational, regulatory, and company objectives.
Own technology capabilities supporting inventory accountability, integrity, and compliance throughout the inventory lifecycle.
Ensure systems support inventory audits, cycle counts, adjustments, returns, reconciliation, product quarantines, recalls, and exception management.
Drive capabilities supporting pharmaceutical product traceability and DSCSA compliance.
Oversee system controls that improve inventory accuracy, reduce shrink, and strengthen inventory governance.
Identify and mitigate inventory compliance risks related to systems, processes, workflows, or data.
Establish and monitor key performance indicators, compliance metrics, and operational reporting.
Lead root cause analysis and corrective actions for inventory discrepancies, audit findings, compliance exceptions, and production defects affecting inventory integrity.
Partner with engineering teams to deliver scalable and reliable solutions with appropriate governance and controls.
Evaluate regulatory changes, operational risks, and business priorities to recommend system enhancements and process improvements.
Influence stakeholders and drive alignment across Pharmacy Operations, Compliance, Supply Chain, Finance, and Technology.
Prepare and present strategic recommendations, program updates, risk assessments, and performance results to senior leadership.
Manage budgets, resources, and priorities for inventory compliance initiatives and operational objectives.
Develop and mentor managers and individual contributors through performance management, coaching, training, and career development; foster accountability and continuous improvement.