Program Manager, Pharmacy Solutions

HMSA • Honolulu, HI

7h

About The Position

The Program Manager, Pharmacy Solutions leads cross-functional pharmacy program intake, governance, issue management, and strategic initiative execution. The role coordinates operational, clinical, analytical, vendor, and business stakeholders; assesses risks, priorities, dependencies, and operational impacts; and supports planning, implementation readiness, and adoption of pharmacy initiatives, operational changes, and regulatory requirements.

The position also manages pharmacy issue intake, triage, escalation, investigation, and resolution, and uses issue reporting and metrics to support corrective actions and process improvement. It maintains visibility into pharmacy workstreams and priorities, leads governance forums, and prepares executive-level reporting and meeting materials to support leadership decisions, transparency, and accountability. Other miscellaneous responsibilities and duties may be assigned or directed.

Requirements

• Bachelor's degree and four years of work-related experience, or an equivalent combination of education and experience.
• Strong interpersonal skills and effective written and verbal communication skills.
• Proficiency in problem solving and data collection, analysis, and interpretation.
• Knowledge and demonstrated application of project and program management practices, including governance, prioritization, risk assessment, stakeholder engagement, and execution oversight.
• Proficiency in developing and executing operational process flows.
• Intermediate working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Lead Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
• Facilitate communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
• Assess risks, priorities, dependencies, and operational impacts; recommend actions and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
• Lead implementation readiness activities and cross-functional planning for pharmacy initiatives, operational changes, and regulatory requirements.
• Guide stakeholders on new processes, expectations, decisions, and implementation timelines to support adoption and accountability.
• Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
• Prioritize and route issues based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
• Drive root cause investigations and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
• Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.
• Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
• Lead governance forums, including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
• Develop executive-level status updates, reporting materials, meeting documentation, and action trackers.
• Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
• Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.
• Perform other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level