Senior Manager, Pharmacy Services (PS)

CareMetx LLC • Hillview, KY

16h • Onsite

About The Position

TheraCom is seeking an experienced Pharmacy Manager / Pharmacist-in-Charge (PIC) to provide onsite leadership for its mail order pharmacy operations in Brooks, Kentucky. The role leads the pharmacist team and oversees compliant pharmacy operations, safe and accurate prescription fulfillment, patient safety, regulatory compliance, operational efficiency, and professional practice. The PIC is responsible for ensuring adherence to applicable federal and state pharmacy laws, Kentucky Board of Pharmacy requirements, DEA and payer requirements, accreditation standards, company policies, and client program requirements.

The position oversees pharmacist staffing and performance, pharmacy practice standards, prescription verification and dispensing, workflow, licensing, quality initiatives, audits, inspections, and compliance activities. It also manages the after-hours support team, pharmacy access control and surveillance in partnership with Corporate Security, and serves as the Authorized Representative for REMS programs. The role works closely with operational, compliance, quality, client, and other cross-functional teams to support program performance and continuous improvement.

The position is required to work onsite three days per week at the Brooks, Kentucky mail order pharmacy. The work environment may involve prolonged standing or sitting, computer use, reviewing prescription and operational documentation, and interacting with pharmacy staff and cross-functional teams. Occasional schedule flexibility may be needed for pharmacy operations, audits, inspections, or urgent business needs. TheraCom will reimburse licensure expenses related to obtaining required PIC licenses and renewal costs; reimbursement is required if the employee resigns or is terminated for cause within 24 months of the investment.

Requirements

• Doctor of Pharmacy degree or Bachelor of Science in Pharmacy from an accredited school of pharmacy.
• Active and unrestricted Kentucky pharmacist license, or ability to obtain Kentucky licensure before assuming PIC responsibilities.
• Ability to serve as Pharmacist-in-Charge under Kentucky Board of Pharmacy requirements.
• At least 5 years of pharmacist experience.
• At least 2 years of leadership, supervisory, or management experience in a pharmacy setting.
• Strong knowledge of federal and state pharmacy laws, Board of Pharmacy regulations, controlled-substance requirements, HIPAA and privacy standards, and pharmacy quality practices.
• Demonstrated ability to lead teams, manage competing priorities, and make sound decisions in a regulated healthcare environment.
• Strong communication, problem-solving, organizational, and documentation skills.
• Ability to work onsite at the Brooks, Kentucky pharmacy location.

Nice To Haves

• Pharmacist experience in mail order, specialty pharmacy, hospital, managed care, or high-volume pharmacy operations.
• Prior experience serving as a Pharmacist-in-Charge or pharmacy manager.
• Multi-state pharmacist licensure or experience supporting multi-state pharmacy operations.
• Experience in mail order or specialty pharmacy operations.
• Experience supporting manufacturer-sponsored pharmacy programs, patient support services, or hub/pharmacy coordination.
• Familiarity with URAC, ACHC, NABP, or similar pharmacy accreditation standards.
• Experience participating in audits, inspections, corrective action plans, or compliance reviews.
• Experience with pharmacy management systems, workflow tools, reporting platforms, and operational performance metrics.

Responsibilities

• Serve as Pharmacist-in-Charge for the Brooks, Kentucky mail order pharmacy.
• Provide onsite leadership and oversight to the pharmacist team, including scheduling, workload distribution, performance expectations, coaching, and professional development.
• Promote accountability, collaboration, patient safety, compliance, and continuous improvement.
• Partner with pharmacy operations leadership, technician leaders, quality, compliance, client services, and other cross-functional teams.
• Monitor pharmacy practice and regulatory changes and stay informed about potential industry developments.
• Ensure pharmacy operations comply with applicable federal and state laws, Kentucky Board of Pharmacy regulations, DEA and payer requirements, accreditation standards, and internal policies.
• Perform PIC duties involving pharmacy practice standards, licensure, inspections, recordkeeping, and regulatory reporting.
• Monitor compliance concerning prescription processing, pharmacist verification, dispensing accuracy, controlled substances, patient counseling, documentation, privacy, and medication safety.
• Maintain pharmacy licenses, permits, registrations, and related documentation, and monitor licensing for the pharmacy and pharmacy staff.
• Support Board of Pharmacy inspections, audits, ACHC accreditation renewals, client audits, and internal compliance reviews; identify risks and help implement corrective and preventive actions.
• Oversee pharmacist prescription verification, drug utilization review, clinical appropriateness, product accuracy, and patient safety.
• Ensure prescriptions are fulfilled accurately and on time in accordance with service-level agreements, quality standards, and regulatory requirements.
• Monitor workflow and resolve issues affecting dispensing quality, turnaround times, or patient care.
• Collaborate on mail order processes, including prescription intake, clinical review, dispensing, shipping coordination, and exception management.
• Support appropriate inventory, storage, handling, and dispensing practices.
• Assist with new programs, process changes, technology enhancements, and client-specific requirements.
• Manage the pharmacy’s after-hours support team.
• Manage the pharmacy’s access control and surveillance system with Corporate Security.
• Serve as the Authorized Representative for REMS programs.
• Lead or support quality initiatives involving dispensing accuracy, clinical review, workflow consistency, documentation, and patient safety.
• Review, investigate, and address medication incidents, near misses, complaints, and quality events.
• Ensure pharmacists are trained on applicable SOPs, work instructions, system requirements, and regulatory expectations, and ensure relevant SOPs and documents are updated and revised.
• Maintain clear documentation and promote adherence to approved procedures.
• Identify opportunities to improve workflow, reduce risk, strengthen team effectiveness, and improve patient and provider experience.
• Lead monthly compliance meetings or discussions to identify compliance-related issues.
• Serve as a pharmacy subject matter expert for operational and regulatory questions affecting the Brooks site.
• Communicate with internal stakeholders about pharmacy performance, compliance matters, staffing needs, escalations, and process improvement opportunities.
• Support client and manufacturer program requirements while keeping pharmacy activities compliant and patient-centered.

Benefits

• Reimbursement for licensure-related expenses associated with obtaining required PIC licenses and renewal costs, subject to repayment if the employee resigns or is terminated for cause within 24 months of the investment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior