Senior Manager, People Resolutions

Veterinary Emergency Group (VEG)•White Plains, NY

6d•$112,000 - $190,000•Onsite

About The Position

At VEG, we find a way to say YES—and for People Resolutions, that means finding a fair and thoughtful path forward when workplace concerns are complex or sensitive. As Senior Manager, People Resolutions you’ll lead VEG's workplace investigations program and ensure an equitable, consistent, and people-first approach to resolving complex workplace concerns. Providing strategic oversight of the People Resolutions Partners and function, you’ll enable equitable outcomes across the organization. Reporting to the Senior Director of People Experience, you’ll oversee the centralized People Resolutions team, triage employee relations concerns, and determine the appropriate ownership of investigations between People Business Partners (PBPs) and People Resolutions Partners based on complexity, risk, and business impact. The Senior Manager also personally conducts highly complex, sensitive, or high-risk investigations while coaching and developing their team to ensure investigative excellence. In addition to investigations, the Sr. Director of People Experience will train and develop programs around workplace accommodations to ensure a consistent, equitable and compliant process for all workplace accommodations. You’ll partner closely with Sr Director of People Experience, PBPs, Labor Relations, Legal, Operations, and other People Team Centers of Excellence (COEs) to identify organizational trends, strengthen leader capability, mitigate risk, and continuously improve the VEGgie experience. Through data, partnership, and thoughtful program design, you'll help ensure our investigation practices are consistent, scalable, legally sound, and aligned with VEG's culture and values.

Requirements

Bachelor’s degree in a related field or equivalent experience, with 8+ years of progressive experience in Employee Relations, Labor Relations, Human Resources Business Partnering, Employment Law, or a related People function.
5+ years of experience leading complex, sensitive workplace investigations involving harassment, discrimination, retaliation, ethics concerns, leadership conduct, and other high-risk employee relations matters.
Experience leading and developing high-performing teams and building or improving employee relations programs, investigation practices, policies, and operational workflows.
Strong knowledge of employment law, workplace investigations, accommodations, and employee relations practices, with the judgment to balance compassion, fairness, business needs, and organizational risk while maintaining confidentiality and objectivity.
Strong communication and partnership skills, with the ability to build trust, influence decisions, and engage inclusively with frontline VEGgies, hospital and market leaders, VQ partners, and executives.
Highly organized, analytical, and adaptable, with the ability to manage competing priorities, use workforce insights to recommend solutions, and approach new challenges with urgency, curiosity, and ownership in a fast-growing environment.

Nice To Haves

Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team’s’ accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

Responsibilities

Lead, coach, and develop the centralized People Resolutions Partner team, setting clear expectations and ensuring consistent, high-quality support across VEG.
Own VEG’s workplace investigations program and the standards, playbooks, and workflows that support it. Oversee case intake, prioritization, and assignment based on complexity, sensitivity, and organizational risk.
Lead highly sensitive or enterprise-level investigations and advise leaders, PBPs, Labor Relations, Legal, and VQ partners on performance, corrective action, workplace conflict, accommodations, policy interpretation, and employment risk.
Own VEG’s accommodation program and the standards, playbooks, and workflows that support it. Oversee case intake, prioritization, and assignment.
Review investigation findings, recommendations, and documentation for quality, consistency, and objectivity. Partner with Legal, Labor Relations, Compliance, and other Centers of Excellence to ensure practices align with company policy and applicable employment laws.
Use case data, hotline reports, accommodations, and engagement feedback to identify recurring themes and root causes. Build reporting and metrics that improve timeliness, quality, outcomes, and organizational decision-making.
Partner across People Experience and Operations to strengthen leader capability, improve workplace culture, and reduce preventable risk through training, policies, proactive programs, and sustainable action plans for hospitals requiring additional support.

Benefits

Competitive Compensation Including a base salary of $112,000 - $190,000 (depending on experience & location) + bonus + benefits.
Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
Unlimited PTO to use for vacation or sick days—however you need it!
Generous employee referral program, so our awesome people can bring in more awesome people.
Casual office attire
Ability to bring your fur baby to work
Cool VEG swag
Food in the fridge for when you’re hungry
Free lunches twice a week!!
Company laptop
Monthly cell phone reimbursement