Premium Resolutions Partner

DoorDash USA•Phoenix, AZ

15h

About The Position

As a Premium Resolution Partner, you’ll be the trusted point of contact for DoorDash for Business and Catering customers when the answer isn’t straightforward and the stakes are high. You’ll own complex customer issues from start to finish, working directly with customers across phone, video, and email to understand what happened, navigate the right path forward, and see the resolution through. While our frontline Support teams are built to resolve issues in the moment, you’ll step in when a problem requires deeper investigation, cross-functional coordination, or ownership beyond a single interaction. You’ll have the autonomy and accountability to drive these issues forward—digging into our systems, bringing together the right partners, and staying with the customer until there’s a meaningful resolution. Reporting to the Manager of Customer Operations, you’ll work closely with Account Management, Product, Strategy & Operations, and other teams across DoorDash. You’ll develop deep expertise in how our products and operations work, advocate for customers, and turn what you learn from individual cases into insights that improve the experience at scale. This is a high-visibility, high-ownership role supporting some of DoorDash for Business’s largest and most sophisticated customers, including Fortune 1000 companies. As we grow the team from one to three, you’ll also help define how Premium Resolution works and what great looks like—creating an opportunity to build strong customer and business judgment quickly while growing alongside the function.

Requirements

2+ years of experience in account management, customer support, retail, hospitality, or another customer-facing role.
A college degree or equivalent experience.
Fast learner who can quickly become proficient in new systems, tools, and processes.
Strong judgment — know when to solve a problem independently, when to bring in the right partner, and how to keep things moving.
Clear, confident communicator who builds trust with customers and internal partners.
Curiosity, humility, and a growth mindset.
Comfortable working in ambiguity and change, adapting quickly as priorities, processes, and the business evolve.

Nice To Haves

Experience with Salesforce, Microsoft, or Google Workspace is a plus.

Responsibilities

Own complex customer issues from start to finish.
Work directly with customers across phone, video, and email to understand issues and navigate resolutions.
Step in when a problem requires deeper investigation, cross-functional coordination, or ownership beyond a single interaction.
Dig into systems, bring together the right partners, and stay with the customer until there’s a meaningful resolution.
Develop deep expertise in DoorDash’s products and operations.
Advocate for customers.
Turn learnings from individual cases into insights that improve the experience at scale.
Help define how Premium Resolution works and what great looks like.