Senior Manager Patient Insights HS

MoonLake Immunotherapeutics US, Inc. • Miami, FL

3d

About The Position

The Senior Manager Patient Insights HS generates actionable insights into the needs, motivations, barriers, and behaviors of people living with hidradenitis suppurativa (HS). The role translates priority business questions into focused patient research plans and independently manages qualitative and quantitative studies from design through recommendations. Working closely with Patient Marketing, Patient Services, and Medical, the Senior Manager brings the patient perspective into HS brand strategy, launch planning, segmentation, messaging, and campaign development. The role is dedicated exclusively to HS patient insights.

Requirements

• Bachelor’s degree required.
• At least 5 years of relevant market research or insights experience in biotechnology, pharmaceuticals, or a healthcare-focused research agency, including hands-on patient research.
• Demonstrated ability to independently manage end-to-end qualitative and quantitative patient research and translate findings into actionable commercial recommendations.
• Strong qualitative and quantitative research judgment, including selecting fit-for-purpose methodologies, evaluating sample quality, and interpreting findings and limitations.
• Ability to synthesize primary research, secondary data, and field feedback into clear, evidence-based narratives and practical recommendations.
• Strong written, presentation, and stakeholder collaboration skills.
• Patient-centered mindset and sound judgment when working with sensitive patient experience data.
• Strong project and vendor management skills, attention to detail, and ability to prioritize independently in a fast-paced environment.

Nice To Haves

• Advanced degree (MSc, MBA, PhD, PharmD, or MD).
• Experience in HS, dermatology, immunology, or another specialty or chronic disease area.
• Experience supporting launch planning, patient journey research, segmentation, or message testing.

Responsibilities

• Partner with stakeholders to identify priority HS patient questions and develop research plans aligned with brand and launch milestones.
• Explore patient unmet needs, motivations, treatment perceptions, and barriers to seeking care and taking action.
• Independently manage qualitative and quantitative HS patient research, including methodology selection, agency briefing, recruitment criteria, discussion guides and questionnaires, analysis, and reporting.
• Deliver recommendations to inform patient positioning, message and concept testing, and campaign development.
• Develop and apply HS patient segmentation based on needs, attitudes, motivations, barriers, and decision drivers; work with Patient Marketing to translate segments into audience priorities and tailored engagement approaches.
• Serve as the day-to-day HS patient insights partner to Patient Marketing, Patient Services, and Medical; communicate findings through concise narratives and working sessions that inform launch decisions and next steps.
• Integrate primary research, secondary data, and relevant field feedback into a current, coherent view of the HS patient experience; identify evidence gaps, emerging barriers, and opportunities, distinguishing supported findings from hypotheses requiring further research.
• Manage research agencies, project scopes, timelines, and budgets, ensuring high-quality insights and compliance with company procedures and applicable market research, patient privacy, consent, and adverse event reporting requirements.
• Partner with marketing and analytics colleagues to define patient insight KPIs and establish baseline and ongoing research tracking of awareness, understanding, attitudes, engagement, and reported journey barriers.
• Translate changes in patient tracking over time into recommendations for patient strategy and research priorities.

Benefits

• Opportunity to learn and grow alongside experienced professionals in a supportive and innovative biotech environment.
• Opportunity to contribute to projects with the potential to transform global healthcare.
• Work-life balance and flexibility.
• Career progression and the opportunity to take on more responsibilities as skills develop.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior