Senior Mgr, Partner Strategy & Ops, Partnerships & Alliances

Thomson Reuters•Frisco, TX

2d•$119,700 - $222,300

About The Position

The Senior Manager, Partner Strategy & Operations (PS&O), Partnerships & Alliances is a strategic operator who expands the leadership and execution capacity of the Partnerships & Alliances team. The role serves as a deputy for the Partner Program, PMO Launch and IPD, providing leadership continuity, independently leading partner-facing initiatives, and reducing key-person dependency across critical priorities. The position combines partner ecosystem expertise, operational leadership, data-driven decision-making, and technology-enabled solution design. It turns strategy into execution by building the operating models, governance, roadmaps, processes, and accountability needed to deliver measurable outcomes across the partner lifecycle. The Senior Manager leads complex initiatives, some partner-facing, from concept through launch, coordinating across Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations. The role also builds scalable mechanisms, systems, reporting, and automation to improve partner experience, increase productivity, and help the team respond effectively as business priorities evolve.

Requirements

7+ years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process improvement, or technology-enabled transformation.
Demonstrated ability to act as a trusted deputy or senior operator, provide leadership continuity, and independently drive high-priority work.
Experience leading complex cross-functional initiatives from concept and business case through implementation, launch, adoption, and continuous improvement.
Strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner lifecycle.
Experience designing operating models, governance, roadmaps, processes, decision frameworks, and accountability mechanisms.
Strong analytical capabilities, including experience with dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights.
Ability to turn incomplete or ambiguous inputs into clear recommendations, structured plans, and measurable outcomes.
Experience gathering and refining business requirements and translating operational needs into scalable processes, workflows, data products, and technology solutions.
Demonstrated ability to influence and coordinate across Partnerships & Alliances, Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations.
Experience developing executive-level presentations, business updates, decision materials, operational reporting, and stakeholder communications.
Strong organizational and portfolio-management skills, including the ability to manage competing priorities, dependencies, and deadlines in a fast-changing environment.
Experience with CRM, PRM, partner portals, workflow automation, reporting, analytics, integrations, and digital partner experiences.
Working knowledge of Salesforce, Experience Cloud, Partner Cloud or other PRM platforms, reporting tools, automation technologies, and partner-facing systems.
Excellent communication, relationship management, and stakeholder engagement skills, with the confidence to influence outcomes across business and technical audiences.

Nice To Haves

Bachelor's degree in a related field

Responsibilities

Operationalize the Thomson Reuters Partner Program, including tracks, tiers, benefits, scorecards, governance, and partner journeys, and coordinate implementation across Partner Managers and supporting functions.
Manage the program operating cadence, including participation tracking, tier reviews, governance forums, partner progression, and the transition of existing partners into the new framework.
Develop repeatable processes, communications, playbooks, and enablement materials to drive consistent execution and partner adoption.
Monitor program participation and effectiveness, using feedback and performance insights to make practical improvements.
Independently lead priority partner-facing initiatives from definition through launch, adoption, and stabilization, with integrated delivery plans across Partnerships & Alliances and supporting functions.
Establish objectives, scope, milestones, ownership, dependencies, decision points, and success measures; engage Partner Managers and selected partners to gather requirements and address adoption barriers.
Resolve cross-functional issues, escalate material decisions with options and recommendations, and provide executive-ready updates on progress, risks, trade-offs, and required actions.
Operate an intake, assessment, and prioritization process for complex partner-facing launches, with integrated launch plans, stage gates, readiness criteria, and post-launch activities.
Coordinate cross-functional launch readiness and maintain portfolio-level visibility using existing Thomson Reuters project-management mechanisms and governance forums.
Establish repeatable launch standards, templates, and accountability mechanisms, and facilitate launch reviews and lessons learned.
Maintain partner scorecards, program KPIs, and recurring review mechanisms; analyze activity, engagement, pipeline, revenue, adoption, and participation to identify trends and exceptions.
Translate data into recommendations on partner progression, intervention, investment, and enablement, and prepare decision-ready materials with insights, options, trade-offs, and recommended actions.
Partner with Revenue Operations, Finance, Data, Sales Operations, and Technology to improve data quality, attribution, and reporting and reduce manual analysis through repeatable processes.
Identify partner processes to standardize, simplify, redesign, or automate, and translate business needs into requirements, workflows, user stories, acceptance criteria, and implementation plans.
Lead or support technology-enabled improvements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes, including validation, testing, training, and deployment.
Set measurable improvement outcomes, such as reduced cycle time, manual effort, and operational risk, and document procedures, decision rules, and controls to reduce key-person dependency.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation.
Two company-wide Mental Health Days off annually.
Access to the Headspace app.
Retirement savings plan and competitive 401(k) plan with company match.
Tuition reimbursement.
Employee incentive programs; the role may also be eligible for an annual bonus based on enterprise and individual performance.
Mental, physical, and financial wellbeing resources.
Two paid volunteer days off annually and opportunities for pro-bono consulting projects and ESG initiatives.
Health insurance.
Dental insurance.
Vision insurance.
Disability insurance.
Life insurance.
Paid holidays.
Parental leave.
Sabbatical leave.
Paid sick and safe time off.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement.
Employee Assistance Program.
Optional hospital, accident, and sickness insurance.
Optional life and AD&D insurance.
Group Legal Identity Theft Protection benefit.
Access to a 529 Plan.
Commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.