Senior Mgr, Partner Strategy & Ops, Partnerships & Alliances

Thomson Reuters•Frisco, TX

About The Position

The Senior Manager, Partner Strategy & Operations (PS&O), Partnerships & Alliances is a strategic operator who expands the leadership and execution capacity of the Partnerships & Alliances team. The role serves as a deputy for the Partner Program, PMO Launch and IPD, providing leadership continuity, independently leading partner-facing initiatives, and reducing key-person dependency across critical priorities. The position combines partner ecosystem expertise, operational leadership, data-driven decision-making, and technology-enabled solution design. It turns strategy into execution by building operating models, governance, roadmaps, processes, and accountability for measurable outcomes across the partner lifecycle. The role leads complex initiatives from concept through launch, coordinating across Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations. It also develops scalable mechanisms, systems, reporting, and automation to improve partner experience and productivity. The role operationalizes the Thomson Reuters Partner Program; leads priority partner initiatives and launch governance; maintains partner performance reporting and decision support; and identifies opportunities to standardize, simplify, redesign, or automate partner operations. It may lead or support improvements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes.

Requirements

At least 7 years of experience in partner operations, partner programs, business operations, strategic program leadership, solution design, business analysis, process improvement, or technology-enabled transformation.
Demonstrated ability to act as a trusted deputy or senior operator, provide leadership continuity, and independently drive high-priority work.
Experience leading complex, cross-functional initiatives from concept and business case through implementation, launch, adoption, and continuous improvement.
Strong understanding of partner, alliance, channel, or ecosystem programs and the end-to-end partner lifecycle.
Experience designing operating models, governance, roadmaps, processes, decision frameworks, and accountability mechanisms.
Strong analytical capabilities, including experience with dashboards, scorecards, forecasting, performance reporting, KPI design, and executive insights.
Ability to turn incomplete or ambiguous inputs into clear recommendations, structured plans, and measurable outcomes.
Experience gathering and refining business requirements and translating operational needs into scalable processes, workflows, data products, and technology solutions.
Demonstrated ability to influence and coordinate across Partnerships & Alliances, Sales, Product, Technology, Finance, Legal, Marketing, Data, and Operations.
Experience developing executive-level presentations, business updates, decision materials, operational reporting, and stakeholder communications.
Strong organizational and portfolio-management skills, including managing competing priorities, dependencies, and deadlines in a fast-changing environment.
Experience with CRM, PRM, partner portals, workflow automation, reporting, analytics, integrations, and digital partner experiences.
Working knowledge of Salesforce, Experience Cloud, Partner Cloud or other PRM platforms, reporting tools, automation technologies, and partner-facing systems.
Excellent communication, relationship-management, and stakeholder-engagement skills, with the confidence to influence business and technical audiences.

Nice To Haves

Bachelor’s degree in a related field.

Responsibilities

Operationalize the Thomson Reuters Partner Program, including tracks, tiers, benefits, scorecards, governance, and partner journeys, and coordinate implementation across Partner Managers and supporting functions.
Manage program operating cadence, including participation tracking, tier reviews, governance forums, partner progression, and transition of existing partners into the new framework.
Develop repeatable processes, communications, playbooks, and enablement materials to support consistent execution and partner adoption.
Monitor program participation and effectiveness and use feedback and performance insights to improve the program.
Lead priority partner-facing initiatives from definition through launch, adoption, and stabilization, with integrated delivery plans across Partnerships & Alliances and supporting functions.
Establish objectives, scope, milestones, ownership, dependencies, decision points, and success measures; gather requirements from Partner Managers and selected partners and address adoption barriers.
Resolve cross-functional issues, escalate material decisions with options and recommendations, and provide executive-ready updates on progress, risks, trade-offs, and required actions.
Operate intake, assessment, and prioritization for complex partner-facing launches, including integrated launch plans, stage gates, readiness criteria, and post-launch activities.
Coordinate cross-functional launch readiness and maintain portfolio-level visibility using existing project-management mechanisms and governance forums.
Establish launch standards, templates, and accountability mechanisms, and facilitate launch reviews and lessons learned.
Maintain partner scorecards, program KPIs, and recurring review mechanisms; analyze activity, engagement, pipeline, revenue, adoption, and participation to identify trends and exceptions.
Translate performance data into recommendations on partner progression, intervention, investment, and enablement, and prepare decision-ready materials.
Partner with Revenue Operations, Finance, Data, Sales Operations, and Technology to improve data quality, attribution, and reporting and reduce manual analysis.
Identify partner processes to standardize, simplify, redesign, or automate; translate business needs into requirements, workflows, user stories, acceptance criteria, and implementation plans.
Lead or support technology-enabled improvements involving Salesforce, PRM, partner portals, workflow automation, analytics, and AI-enabled processes, including validation, testing, training, and deployment.
Set measurable improvement outcomes, such as reduced cycle time, manual effort, and operational risk; document procedures, decision rules, and controls to reduce key-person dependency.

Benefits

Flexible work arrangements, including work from anywhere for up to 8 weeks per year.
Flexible vacation and paid time off, including two company-wide Mental Health Days and paid holidays.
Access to the Headspace app and resources for mental, physical, and financial wellbeing.
Retirement savings plan with company match.
Tuition reimbursement.
Employee incentive programs and potential annual bonus based on enterprise and individual performance.
Health, dental, vision, disability, and life insurance.
Parental leave and sabbatical leave.
Optional hospital, accident and sickness insurance; optional life and AD&D insurance.
Flexible Spending and Health Savings Accounts.
Fitness reimbursement and Employee Assistance Program.
Group legal and identity theft protection benefit.
Access to a 529 Plan and commuter benefits.
Adoption and surrogacy assistance.
Employee Stock Purchase Plan.
Two paid volunteer days off annually and opportunities to participate in pro-bono consulting projects and ESG initiatives.
Career development, continuous learning, and skills development programs.