Senior Manager, Partner Led Channel & Growth Operations

ServiceNow • San Diego, CA

1d

About The Position

ServiceNow is seeking a Senior Manager, Partner Led Channel & Growth Operations to support AMS GPC in three areas: incubating Partner Led Channel (PLC) as a new business model in AMS, partnering with Canada operations, and helping Major Area Strategists grow pipeline and partner presence. The role combines new business model enablement, operational execution, and strategic growth support, working with Global Operations, the PLC leader, regional operations, and strategists.

The position will help translate the global PLC operating model into AMS requirements, define systems and processes, and support the launch and operational roadmap. It will also manage Canada sales operations, including forecasting, deal reviews, pipeline intelligence, and performance management. For Major Area Strategists, it will provide forecast and QBR support, strategic-deal tracking, pipeline analytics, coaching, and advisory support.

The role reports to the Head of AMS GPC Business Operations. ServiceNow describes the opportunity as high visibility, with cross-functional influence and exposure to strategic growth initiatives. The posting lists compensation for the location as a base salary of $139,900–$244,800, plus equity when applicable, variable or incentive compensation, and benefits. Sales positions generally have an OTE incentive structure; actual compensation varies with qualifications and work location.

Requirements

• At least 7 years of experience in sales operations, sales management, or business operations roles.
• At least 2 years directly supporting sales leaders or strategic teams as a business partner.
• Experience launching or scaling new business models or sales motions.
• Deep expertise in sales forecasting, deal review processes, and pipeline management.
• Strong analytical skills, including the ability to analyze data, diagnose issues, and identify growth opportunities.
• Advanced proficiency in Excel and BI tools such as Tableau or Power BI.
• Excellent communication and executive presence.
• Ability to balance operational discipline with strategic thinking.
• Cross-functional collaboration experience with Finance, IT, Sales Leadership, and Global Operations.

Nice To Haves

• Partner or channel sales operations or management experience.
• Experience with SaaS or enterprise software sales operations.
• A track record of scaling new business models or sales organizations.
• Familiarity with CRM systems and sales forecasting tools.
• Experience working across multiple geographies or business units.
• Executive-level communication and strategic advisory experience.
• Comfort working with ambiguity and incomplete information or processes.
• Business-minded, execution-oriented, collaborative, curious, resilient, adaptable, and trusted-advisor approach.

Responsibilities

• Partner with Global Operations to understand the PLC operating model and translate it to the AMS context.
• Define PLC data flows, deal routing, partner hierarchy, backend-system requirements, and operational workflows.
• Work with the PLC leader to understand priorities, operational needs, and scaling plans, and help navigate AMS infrastructure and best practices.
• Support the PLC launch and ramp roadmap, including system configuration, process readiness, staffing, and capacity planning; help execute the roadmap.
• Coordinate with Data & Systems, Finance, IT, and other stakeholders to enable PLC operations within AMS infrastructure.
• Manage weekly and monthly Canada forecast submissions, validation, and accuracy; own forecast quality and integrity.
• Support Canada deal reviews, diagnose deal health, identify risks, and surface potential pull-in candidates.
• Track Canada pipeline composition, stage velocity, and sourced versus sell-through performance; identify stalled-deal warning signals.
• Coordinate quarterly and annual Canada performance management, including MBO setting, attainment tracking, and individual conversations.
• Ensure agreed-upon sales processes are followed and escalate issues to Partner Operations.
• Support Major Area Strategists with forecasting calls and QBRs by gathering data, surfacing trends, and preparing executive briefs.
• Track strategic deals for each strategist, surface pipeline risks and opportunities, identify acceleration candidates, and provide deal-level coaching.
• Build self-serve data views and scorecards for strategist portfolios; track growth metrics and NNL attainment and surface insights.
• Advise strategists on deals, strategy, and operational challenges, and provide market or competitive intelligence as needed.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.
• Equity when applicable.
• Variable or incentive compensation; sales positions generally offer an OTE incentive structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed