Senior Manager, Partner Led Channel & Growth Operations

ServiceNow • San Diego, CA

1d • $139,900 - $244,800 • Hybrid

About The Position

ServiceNow is looking for a Senior Manager, Partner Led Channel & Growth Operations to wear three critical hats across AMS GPC: incubating Partner Led Channel as a new business model in AMS, supporting Canada operations as a business partner, and enabling Major Area Strategists to drive pipeline growth and partner presence in AMS Major Areas. This is a high-impact, multi-dimensional role that sits at the intersection of new business model enablement, operational excellence, and strategic growth support. You'll work with Global Operations, a new PLC leader, regional operations, and strategists to make this portfolio execute.

Requirements

• 7+ years in sales operations, sales management, or business operations roles.
• 2+ years directly supporting sales leaders or strategic teams as a business partner.
• Experience launching or scaling new business models or sales motions.
• Deep expertise in sales forecasting, deal review processes, and pipeline management.
• Strong analytical mindset. You can pull data, diagnose issues, and identify growth opportunities.
• Advanced Excel and BI tools proficiency (Tableau, Power BI, or similar).
• Excellent communication and executive presence.
• Balance of operational discipline and strategic thinking.
• Cross-functional collaboration (Finance, IT, Sales Leadership, Global Operations).

Nice To Haves

• Partner/channel sales operations or management experience.
• Experience with SaaS or enterprise software sales operations.
• Track record scaling new business models or sales organizations.
• Familiarity with CRM systems and sales forecasting tools.
• Experience working across multiple geographies or business units.
• Executive-level communication and strategic advisory experience.
• Comfortable with ambiguity. PLC is new. You can work with incomplete information and incomplete processes to figure out what works.
• Business-minded strategist. You think about growth, market dynamics, and outcomes—not just processes.
• Execution-oriented. You drive action across multiple priorities without losing focus.
• Collaborative and curious. You ask great questions, listen actively, and help leaders think through complex problems.
• Clear communicator. You translate complexity into simple language. Your analysis is actionable.
• Resilient and adaptable. You handle changing priorities and ambiguity without losing momentum.
• Trusted advisor. Leaders trust you with confidences and strategic challenges.

Responsibilities

• Partner with Global Operations to understand PLC operating model, business requirements, and operational structure. Translate Global model to AMS context.
• Understand how PLC operates within our backend systems, define data flows, deal routing, partner hierarchy, and operational workflows that enable the model.
• Work with new PLC leader to understand their business priorities, operational needs, and scaling plans. Help them navigate AMS operational infrastructure and best practices.
• Support the PLC launch/ramp plan for AMS—what systems get configured when, what processes need to be in place, staffing/capacity planning. Work with leader to execute roadmap and enable team.
• Coordinate with Data & Systems team, Finance, IT, and other stakeholders to ensure PLC can operate smoothly within AMS infrastructure.
• Manage weekly/monthly forecast submission, validation, and accuracy. Own forecast quality and integrity.
• Support deal reviews with Canada leader and team. Diagnose deal health, identify risks, surface pull-in candidates.
• Track pipeline composition, stage velocity, sourced vs. sell-through. Surface early-warning signals on stalled deals.
• Coordinate quarterly/annual performance management—MBO setting, attainment tracking, individual conversations.
• Ensure agreed-upon sales processes are followed. Escalate issues to Partner Operations team.
• Support Major Area Strategists for forecasting calls and QBRs. Gather data, surface trends, prepare executive briefs.
• Maintain visibility into strategic deals for each strategist. Surface pipeline risks, opportunities, and acceleration candidates. Provide deal-level coaching.
• Build self-serve data views and scorecards for strategist's portfolios. Track growth metrics and NNL attainment. Surface insights to drive growth strategy.
• Be a sounding board for strategists on deals, strategy, and operational challenges. Provide market/competitive intelligence as needed.

Benefits

• Competitive compensation and benefits for IC5 level.
• The opportunity to incubate a new business model and own its operational success in AMS.
• Exposure to strategic growth initiatives, new business model enablement, and complex portfolio management.
• High visibility and cross-functional influence—working with Global Ops, leadership, and strategists.
• Clear growth path: Strong performers move into Head of Operations, VP of Operations, or Chief of Staff roles.
• A team that values strategic thinking, operational excellence, and calculated risk-taking
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed