(USA) Senior Manager, Operations
About The Position
The Senior Manager, Operations serves as a strategic partner within the Vice President's organization, helping shape priorities, drive execution, and improve organizational effectiveness across Store Fulfillment. This role operates at the intersection of strategy, planning, portfolio management, and execution, leading high-impact initiatives from concept through implementation. Success requires the ability to navigate ambiguity, influence across a highly matrixed organization, translate complex business challenges into actionable plans, and develop operating mechanisms that enable leaders to make faster, better-informed decisions. Our team serves as the operating system for the Vice President's organization, connecting strategy, planning, portfolio management, and execution across Store Fulfillment. We lead the organization's business rhythm, strategic planning processes, executive insights, and cross-functional portfolio to help leadership focus on the highest-value opportunities. Working across Product, Operations, Technology, Analytics, Finance, and partner teams, we simplify complexity, accelerate decision-making, and ensure strategic initiatives deliver meaningful customer, associate, and business impact. We are a small, highly collaborative team that thrives in ambiguity and values ownership, curiosity, and continuous improvement.
Requirements
- Experience leading complex, cross-functional initiatives in a fast-paced, matrixed organization.
- Strong strategic thinking and analytical skills with the ability to translate data into actionable business recommendations.
- Proven ability to influence stakeholders, build alignment, and drive execution without direct authority.
- Experience developing executive communications, business reviews, and governance processes that support decision-making.
- Exceptional prioritization, problem-solving, and communication skills with the ability to navigate ambiguity.
- A collaborative leadership style with a passion for developing talent, simplifying complexity, and delivering measurable business impact.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Working on cross-functional teams or projects
- Masters: Business Administration
- Project Management - Project Management Professional - Certification
Responsibilities
- Partner with executive leadership to translate strategic priorities into actionable plans and business outcomes.
- Lead complex cross-functional initiatives, aligning stakeholders, governance, and execution.
- Develop executive-ready business reviews, insights, and recommendations to support decision-making.
- Drive portfolio visibility through reporting, prioritization, and operating mechanisms.
- Build partnerships across Product, Operations, Technology, Analytics, Finance, and other business teams to remove barriers and accelerate execution.
- Identify opportunities to simplify processes, improve organizational effectiveness, and enable continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
