Senior Manager of Workforce Development

METRO NORTH REGIONAL EMPLOYMENT BOARD INC•Malden, MA

1h•$73,941 - $81,443•Hybrid

About The Position

The Senior Manager of Workforce Development supports sector-based workforce initiatives and WIOA grant-funded programs serving adults, while assisting with oversight of the MassHire Metro North Career Center. Reporting to the Director of Workforce Development, the role helps coordinate programs so they respond to regional workforce needs and align with MNWB policies, priorities, and grant requirements. Under the strategic direction of the Director of Workforce Systems, the Senior Manager translates organizational priorities into effective program operations. Working across programs, partnerships, and workforce system activities, the Senior Manager collaborates with internal staff, community partners, employers, and training providers to strengthen adult career pathways in the Metro North region and support effective program delivery and continuous improvement. The role leads project management for several grants and programs, including clean-energy training, hospitality workforce training, and New Biz entrepreneurship programming. It also supports workforce-system planning and monitoring, manages Individual Training Account activities, maintains training opportunity resources, tracks program metrics, and contributes to administrative and communications work. This is a hybrid position requiring regular in-person presence in the Metro North region. Requirements include regular office days during onboarding, two office days per week at the MNWB office in Malden Center, and in-person meetings, events, site visits, and other activities as deemed necessary by management. The current position classification may change in alignment with the flexible work arrangement policy. All MNWB positions are grant-funded and subject to the availability and continuation of grant funding.

Requirements

Ability to develop and grow partnerships with education, business, government, and nonprofit entities.
Ability to effectively present information and respond to questions from community partners, training and service providers, funders, and the public in individual or group settings.
Proficiency with Microsoft Office Suite, including PowerPoint, Word, and Excel.
Excellent organizational skills.
Ability to manage multiple projects or tasks simultaneously.
Ability to work independently and as a team member.
Excellent written and oral communication skills.
Ability to fulfill the position’s in-person requirements in the Metro North region, including two office days per week at the Malden Center office and regular in-person meetings, events, and site visits.

Nice To Haves

Forward-thinking problem-solving skills.
Relationship-building skills.
Project management skills.

Responsibilities

Lead project management for assigned grants, including contracting, billing, invoicing, reporting, renewal applications, data entry, partner convening and relationship management, and compliance with grant terms.
Oversee programming and expansion for the New Biz Entrepreneurship program, and work with Youth Workforce Managers to ensure WIOA Youth-New Biz meets WIOA requirements.
Facilitate partner meetings and provide technical assistance to partners as needed.
Collaborate with the data team to distribute, collect, and analyze program evaluation surveys.
Develop employer partnerships and maintain stakeholder relationships to ensure project deliverables are met.
Assist with development of the local plan and prepare for annual Massachusetts Department of Career Services monitoring.
Manage Individual Training Account activities, including issuing vouchers, processing training provider invoices, and maintaining progress notes in compliance with local, state, and federal policy.
Develop and maintain a centralized, accessible inventory of workforce training programs and career pathway opportunities across Greater Boston.
Develop and maintain user-friendly resources to help job seekers, career counselors, and community partners identify and navigate training opportunities.
Attend and record minutes for required operational, committee, partner, and other virtual and in-person meetings.
Prepare materials for required meetings, including program updates and presentations.
Track and report program performance metrics quarterly for MNWB’s five-year strategic plan.
Maintain accounts, contacts, grant opportunities, and correspondence with funding entities in MNWB’s internal Salesforce platform.
Collect newsletter content and work with the Senior Manager of Communications to share it.
Assist the supervisor, team leader, or management with other assigned projects.
Maintain regular in-person presence as required, including office days, partner and employer meetings, events, and training-program site visits or monitoring.