Assistant Director of Workforce Development

NCTCOG • Arlington, TX

6d • Onsite

About The Position

Workforce Solutions of North Central Texas (WSNCT) is seeking an Assistant Director to provide executive-level leadership and operational oversight. This role serves as the second-in-command to the Executive Director, overseeing departmental operations, personnel, performance, and strategic initiatives. The goal is to ensure programs and services align with organizational goals and regional workforce priorities. The position requires substantial experience managing supervisors and professional staff, achieving program performance outcomes, improving operational effectiveness, resolving personnel issues, and maintaining a high-performing workplace culture. The Assistant Director will exercise significant independent judgment in directing operations, managing resources, and making personnel recommendations affecting the success of the organization.

Requirements

• Proven ability to lead high-performing teams and manage professional staff and supervisors.
• Strong strategic planning, operational management, and organizational leadership skills.
• Demonstrated experience managing employee performance, employee relations, and organizational change.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong understanding of workforce development, education, childcare, economic development, or related public service systems.
• Ability to analyze performance data and use information to drive decision-making and continuous improvement.
• Strong problem-solving, communication, collaboration, and decision-making skills.
• Ability to manage resources, budgets, and competing organizational priorities.
• Ability to lead cross-functional initiatives and implement innovative, business-driven solutions.
• Bachelor’s degree
• Over 7 years of progressively responsible leadership and workforce development experience
• Significant supervisory experience managing professional staff and supervisors.
• Valid state-issued driver’s license.

Responsibilities

• Lead and support a team of 15+ full-time professionals across Workforce Development.
• Serve as the department’s primary operational leader and support the Executive Director in setting strategic priorities, performance expectations, and organizational goals.
• Oversee departmental operations through managers and supervisors, ensuring operational efficiency, quality customer service, compliance, and achievement of workforce system objectives.
• Lead personnel management across assigned divisions, including workforce planning, recruitment, performance management, employee relations, professional development, and succession planning.
• Oversee Workforce Development, Child Care Services, and Business Services programs, ensuring services are effectively managed and align with community and industry needs.
• Monitor workforce, childcare, and business service trends and policy changes to identify emerging needs and inform program and operational decisions.
• Regularly update WSNCT Executive Director with findings and recommendations.
• Promote cross-functional collaboration and communication across teams.
• Oversee program data collection, performance reporting, and outcome measurement to evaluate program effectiveness and inform decision-making.
• Collaborate with the Executive Director on funding strategies, including identifying funding opportunities, securing grants, and ensuring compliance with grant requirements.
• Supervise, mentor, and develop managers and supervisors, establishing clear expectations and holding leadership staff accountable for performance and results.
• Assess organizational structure, staffing, and workflows and recommend improvements to increase departmental efficiency and effectiveness.
• Lead special projects, strategic initiatives, organizational assessments, and cross-functional teams as assigned by the Executive Director.

Benefits

• Health/Dental/Vision/Life Insurance (employer paid for employees, shared for families)
• Life insurance coverage (2x annual salary, employer paid)
• Paid vacation, sick leave, and personal days
• Specified holidays
• Phone allowance
• Defined contribution retirement plan (NCTCOG contributes 12%, employee contributes 6%)
• Employee assistance program
• Prepaid legal services
• Lunch and learn seminars
• Alternate work schedules
• Alternate commute programs
• On-site gym
• Professional development opportunities (online and classroom)
• Reimbursement for applicable professional development expenses, professional memberships, and licenses
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager