Senior Manager of Infrastructure Engineering
About The Position
As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Corporate Sector's Employee platform team, you provide overall direction for team members and work on established and moderately complex issues within your specialization. You exercise independent judgment within defined parameters to determine appropriate actions and resolve issues. In this leadership role, you guide multiple technical teams and help deliver consistent voice, telephony, and video conferencing services across a globally distributed organization. You provide technical leadership across Cisco voice platforms and Zoom Phone, represent end-user needs in projects and migrations, partner with stakeholders across the business and technology organizations, and own operational service quality. The role also establishes standards for AI-assisted delivery and operational workflows, emphasizing traceability, auditability, resiliency, security, and risk expectations. JPMorganChase offers a competitive total rewards package, with base salary determined by role, experience, skill set, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity. Benefits and programs are eligibility-based and include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching, and more. Additional compensation and benefits details are provided during the hiring process.
Requirements
- Formal training or certification in infrastructure engineering concepts and 5+ years of applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
- Strong enterprise voice and unified communications knowledge, including Cisco voice and Zoom Phone solutions, Ribbon, SBC/SIP, Amazon Connect, call-routing troubleshooting, and mobile solutions such as Movius.
- Familiarity with capture and compliance functionality systems, including Redbox and NTR-X.
- Demonstrated ability to represent user needs and service readiness in complex technology projects and production migrations.
- Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
- Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
- Clear written and verbal communication, stakeholder management, and ability to influence decisions without direct reporting authority.
- Experience managing infrastructure engineering teams.
- Experience leading teams in the safe use of enterprise-authorized AI capabilities in infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align with resiliency, security, and auditability expectations.
Nice To Haves
- Exposure to managing budgets.
- Experience supporting large, regulated global enterprises or financial services environments.
- Familiarity with conferencing room systems, hybrid meetings, and integration between telephony and video platforms.
- Knowledge of emergency calling requirements, voice service resiliency, and telecom compliance considerations.
- Experience applying SRE, IT service management, observability, and automation practices to communications services.
Responsibilities
- Serve in a leadership role for multiple technical teams, collaborating with others in the function and providing tasks, guidance, and expectations as necessary.
- Establish standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability, auditability, and alignment with resiliency, security, and risk expectations.
- Lead, coach, and coordinate a globally distributed team delivering voice, telephony, and video conferencing services.
- Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
- Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
- Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
- Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
- Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Competitive total rewards package
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
