Yourgi Senior Manager of Engineering Services

Yourgi Pet

7d•Remote

About The Position

Yourgi is building a marketplace and software platform to connect pet parents with certified pet-care professionals, resorts, and veterinary centers. The platform supports bookings for grooming, boarding, daycare, and training, business tools for independent professionals, and bookings at Destination Pet locations. The Senior Manager of Engineering Services will build Yourgi’s engineering services function from the ground up, covering DevOps, SRE, release engineering, infrastructure as code, data pipelines, security operations, and data governance. This hands-on leader will manage a small team of DevOps and SRE engineers, including nearshore team members, and establish operational practices for product teams. The role focuses on reliable deployments and rollbacks, production visibility, and trustworthy data. The position is remote within the United States. Applicants must be authorized to work in the US; visa sponsorship is not available. The role reports to the VP of Engineering. Compensation is a $190,000 base salary plus a 10% bonus. During the first 30 days, the manager will inventory pipelines, environments, AWS accounts, alerts, data pipelines, and production access permissions; establish baseline monitoring; and review operational and security risks with the VP of Engineering. By day 60, the manager will launch an on-call rotation and incident-management process, deliver at least one pipeline with automated deployment and rollback, publish initial security and data-handling standards, and establish operational reporting. By day 90, the manager will define SLOs and paging alerts for five key customer journeys, transition most production services to CI/CD, provide the first DORA and cloud-cost report to leadership, and establish an agreed team hiring plan.

Requirements

At least 8 years of experience in DevOps, SRE, or platform engineering, including at least 2 years leading engineers.
Deep AWS experience, especially with serverless services such as Lambda, EventBridge, and API Gateway, as well as IAM and RDS.
Experience building CI/CD with GitHub Actions, Azure Pipelines, or similar, including automated rollback.
Production experience with infrastructure as code using Terraform, OpenTofu, or CDK.
Experience running on-call and incident management that measurably reduced incidents and time to restore.
Hands-on experience with security operations, including secrets management, access control, and vulnerability scanning.
Comfort managing nearshore or distributed team members.
Must be authorized to work in the United States; visa sponsorship is not available.

Nice To Haves

Data pipeline and data governance experience, such as Snowflake, data lakes, or event pipelines.
Experience with Datadog or CloudWatch at scale, and OpenTelemetry.
Experience with mobile release pipelines for the App Store and Google Play.
PCI awareness from working with payment systems such as Stripe.
Experience using AI tools for operations, such as incident summarization and runbook automation.

Responsibilities

Own CI/CD and release engineering for API, web, and mobile services, including unattended deployments, staged or canary releases, one-click rollback, and controlled production deploy access.
Establish production monitoring and alerting on AWS, define SLOs for critical customer journeys, and ensure alerts are actionable and owned.
Launch and manage a shared on-call rotation, incident response, blameless postmortems, and weekly operational reviews.
Bring AWS infrastructure and database operations under infrastructure as code, with consistent environments and reviewed changes.
Own the reliability of data pipelines moving data from company services and partner systems into the data lake and warehouse, including monitoring, retries, and clear ownership.
Run security operations, including secrets management, least-privilege IAM, dependency and vulnerability scanning, and supply-chain hygiene in pipelines.
Establish data access, retention, classification, and logging standards to protect customer data across systems.
Report DORA metrics and make cloud costs visible by team and service.
Hire, manage, and develop DevOps and SRE engineers, and help product teams take ownership of their services in production.
Inventory existing pipelines, environments, AWS accounts, alerts, data pipelines, and production access permissions; establish baseline monitoring and review operational and security risks with the VP of Engineering.
Establish and launch the on-call rotation and incident-management process, deliver at least one pipeline with automated deployment and rollback, and publish initial security and data-handling standards.
Define SLOs and configure alerts for the five most important customer journeys, transition most production services to CI/CD, introduce monthly DORA and cloud-cost reporting, and establish a team hiring plan.