Senior Manager Marketing

Norton Rose Fulbright • Vancouver, BC

3d • Hybrid

About The Position

Help shape how we engage, understand, and serve our clients. This senior leadership role offers the opportunity to strengthen key client programs, improve account management practices, and support firmwide client retention through insight and innovation.

Requirements

• 7+ years of experience in client management, business development, marketing, strategy, or a related role within a law firm or professional services environment.
• Strong experience leading projects, implementing new processes, and managing multiple priorities simultaneously.
• Demonstrated ability to work with data, reporting, and insights to inform decision-making and strategy.
• Exceptional communication and stakeholder management skills, with the ability to influence at senior levels.

Nice To Haves

• Experience with implementing AI or technology-enabled solutions is a strong asset.
• Bilingual in French and English an asset.

Responsibilities

• Support the firm’s client strategy by leading and contributing across the full client lifecycle, from relationship development through growth and retention.
• Collaborate across the Clients & Markets team to design and implement processes, tools, and practices that strengthen client programs and improve consistency.
• Identify opportunities to leverage AI and other technologies to enhance efficiency, insight, and decision making across client initiatives.
• Establish dashboards and reporting to provide leadership with visibility into client engagement, activity, and growth opportunities.
• Drive continuous improvement by identifying gaps, testing new approaches, and embedding scalable best practices.
• Conduct research and analysis to identify trends, opportunities, and risks within key clients, industries, and markets.
• Ensure client data, feedback, and market insights are effectively leveraged to inform pursuit strategy, positioning, and proposal development, and broader client-focused initiatives.
• Support pursuit teams by translating client intelligence into actionable insights that strengthen submissions and client follow up.
• Challenge the status quo and bring forward new, innovative ideas.
• Lead and support client teams in developing and executing account plans that drive service expansion, client retention, and revenue growth.
• Lead the firm’s key client program, ensuring timely follow up on issues and opportunities identified through client feedback initiatives.
• Translate client feedback and account intelligence into clear recommendations and next steps for client teams and firm leadership.

Benefits

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees