Digital - Senior Manager/Manager, Omni Customer Logistics
About The Position
Aritzia is growing and our Omni Department is growing with it. This is a unique opportunity to be part of the team responsible for building the foundation to deliver seamless omni experiences for our customers across our fulfillment and delivery channels. As the Senior Manager/Manager, Omni Customer Logistics, you will lead the team to ensure our customers receive exceptional service through every stage of the post-purchase journey including shipping, delivery, and returns. You will apply and grow your knowledge of the industry landscape and work with a variety of senior leaders across Retail, eCommerce, Concierge, Technology, and Supply Chain to deliver against the vision. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in the Omni Channel Department, to continued growth and development with Aritzia.
Requirements
- Proven skills, education and 5+ years of industry experience in Omni, Product Management, Operations & Logistics, or eCommerce
- A commitment to learn and apply Aritzia’s Values and Business and People Leadership principles
- The ability to collaborate fluently with cross-functional partners
- A commitment to quality and investing in results that add value to the business
Nice To Haves
- Experience in retail operations with exposure to supply chain logistics is also a benefit
Responsibilities
- Establish an enduring omni strategy across all digital customer touchpoints
- Offer elevated, timely, and convenient customer logistics services
- Build and manage the Customer Shipping and Returns Program to optimize returns and exchanges, advance service options, and ensure policies are competitive
- Identify and implement technology to enable consistent cross-channel capabilities
- Partner with cross-functional teams like eCommerce, Product, Supply Chain, and ERM, to optimize the customer delivery experience (final mile delivery options, balance speed/cost, same day)
Benefits
- Product Discount
- Baby Leave Program — up to 16 weeks of paid time
- A-OK Commissary & Cafe — subsidized Everyday Luxury dining
- The SET — in-office fitness studio and gym
- Aritzia Virtual Wellness — 24/7 resources for wellbeing
- Aspirational Workplace — dog friendly offices
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
