Digital Technical Product Manager Lead - Omni Modernization

USAA•Tampa, FL

2d•$143,320 - $273,930•Hybrid

About The Position

USAA is seeking a Digital Technical Product Manager Lead to lead the discovery, delivery, and performance of digital and technology products and experiences for USAA and its members. The role oversees product development from ideation through launch and beyond, working with internal stakeholders and partners across IT, design, product management, marketing, operations, and other teams to address complex problems and improve customer experiences. The position develops product strategy, vision, goals, and roadmaps; translates customer needs and other inputs into initiatives; and drives execution of complex, integrated product opportunities from idea through market validation. It applies User Centered Design and Design Thinking, research, business and market intelligence, and data-driven analysis to identify opportunities, guide investment decisions, and improve product performance against KPIs and KRIs. The role also communicates product concepts and recommendations to diverse audiences, including senior leadership, and provides guidance and mentoring to team members. This position requires working in the office four days per week and may be based in San Antonio, Texas; Plano, Texas; Colorado Springs, Colorado; Phoenix, Arizona; Chesapeake, Virginia; or Tampa, Florida. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; alternatively, an advanced degree and six years of Digital/Technology Product Management experience with experience in those areas.
Comprehensive knowledge of technology and digital products, emerging technology platforms, applications, data analysis, and research techniques and standards.
Proven ability to develop, influence, present, and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.

Nice To Haves

Proficiency in data-driven decision-making and advanced experience using digital measurement tools such as Adobe Analytics, Glassbox, or similar.
Demonstrated success launching and managing digital products from conception to deployment.
Deep understanding of user experience design.
Hands-on experience with project management and collaboration tools such as Jira, Asana, and Trello.
Exceptional verbal and written communication skills to articulate product vision to executive stakeholders and execution teams.
Proactive problem-solving abilities, adaptability, and a strong sense of accountability for product success.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Lead discovery, delivery, and performance of digital and technology products and experiences.
Collaborate with stakeholders and partners to solve complex problems and optimize internal and external customer experiences.
Design and drive implementation of multi-platform technology and digital solutions, and improve existing products across delivery channels and platforms to drive KPIs and KRIs.
Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market.
Develop product strategy, vision, and goals; justify decisions about innovation types and investments; and ensure alignment across stakeholders, suppliers, and customers.
Use research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translate product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy.
Guide complex product opportunities from idea to market validation in collaboration with relevant stakeholders and subject matter experts.
Build and defend product and experience investments using business cases and hypotheses, and communicate product value propositions.
Analyze and report product performance against KPIs and KRIs, applying data-driven problem-solving and sharing best practices.
Guide teams in generating insights to identify improvement opportunities and ensure applicable improvements are implemented.
Prepare clear presentations and communications about complex concepts for diverse audiences, including senior leadership.
Facilitate product definition, concept, and collaboration sessions to coordinate discovery, development, delivery, and validation and mitigate risks and dependencies.
Conduct internal and external research and situational analysis to identify and apply industry best practices and trends.
Manage ambiguity, influence stakeholders, and establish clarity, solutions, and execution plans.
Maintain expert knowledge of the business, technology, UX, relevant experiences and processes, and Product Management.
Guide and mentor team members, act as an escalation point, and ensure issues are resolved.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.