Digital Technical Product Manager Lead - Omni Modernization

USAA•San Antonio, VA

22h•Hybrid

About The Position

USAA is seeking a Digital Technical Product Management Lead to oversee the end-to-end lifecycle of digital and technology products, from ideation through launch and ongoing performance. The role leads discovery, delivery, and performance of products and experiences for USAA and its members, collaborating with internal stakeholders and partners to address complex problems and improve customer experiences. It designs and drives implementation of multi-platform solutions and optimizes products across delivery channels to support KPIs and KRIs, using User Centered Design and Design Thinking methodologies. The role develops product strategy, vision, goals, and roadmaps for products of complex and significant scope, while aligning stakeholders, suppliers, and customers. It uses research, business and market intelligence, and data-driven insights to identify opportunities, turn customer needs and other inputs into initiatives, and drive execution. It shepherds strategic product opportunities from idea through market validation, builds and defends investment cases, and evaluates product performance using analytical techniques. The lead also facilitates product definition and collaboration sessions, communicates complex concepts to diverse audiences including senior leadership, manages ambiguity and risks, and mentors team members. The position requires working in an office four days per week and may be based in San Antonio, Plano, Colorado Springs, Phoenix, Chesapeake, or Tampa. Relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Eight years of Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; or an advanced degree and six years of such product management experience.
Comprehensive knowledge of technology and digital products, emerging technology platforms, applications, data analysis, and research techniques and standards.
Proven ability to develop, influence, present, and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users, and senior leadership.
Must not require immigration support now or in the future; USAA does not provide visa sponsorship for this role.

Nice To Haves

Proficiency in data-driven decision-making and advanced experience with digital measurement tools such as Adobe Analytics, Glassbox, or similar.
Demonstrated success launching and managing digital products from conception to deployment.
Deep understanding of user experience design.
Hands-on experience with project management and collaboration tools such as Jira, Asana, and Trello.
Exceptional verbal and written communication skills to clearly articulate product vision to executive stakeholders and execution teams.
Proactive problem-solving ability, adaptability, and accountability for product success.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members.
Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences.
Design and drive implementation of multi-platform technology and digital solutions, and improve existing products and experiences across delivery channels and platforms to drive KPIs and KRIs.
Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market.
Develop product strategy, vision, goals, and roadmaps for products of complex and significant scope; justify decisions about innovation types and investments and ensure strategic alignment.
Use digital and technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, and improve product performance.
Lead teams and stakeholders in translating product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy.
Guide complex, integrated product opportunities from idea to market validation in collaboration with business, UX, technology, operations, marketing, and other stakeholders and subject-matter experts.
Drive, quantify, and defend product and experience investments through business-case artifacts and hypotheses, communicating value propositions.
Use data-driven problem-solving and analytical techniques to measure and report product performance against KPIs and KRIs, and share best practices.
Guide teams in generating insights to identify improvement opportunities and ensure applicable improvements are implemented.
Prepare compelling presentations and communications; facilitate product definition, concept, and collaboration sessions for discovery, development, delivery, validation, and risk and dependency mitigation.
Conduct internal and external research and situational analysis to apply industry best practices and trends.
Manage ambiguity, influence stakeholders to consider the broader picture, and establish clarity, solutions, and execution plans.
Maintain expert knowledge of the business, technology, UX, relevant experiences and processes, and product management.
Provide guidance and mentoring to team members, serve as an escalation point, and ensure issues are resolved.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.