Senior Manager, Management Consulting

BDO USA•Houston, TX

About The Position

The Management Consulting Senior Manager plans, organizes, and develops business for the HR consulting practice. This position brings in business, manages client relationships, supervises consulting staff, and oversees the full life cycle of human resources consulting engagements. The role leads local strategy development in partnership with businesses and drives the HR consulting practice. It also supports mission and vision creation, intervention and conflict resolution, team integration and assimilation, coaching and relationship management, and implementation of talent management tools to assess performance and potential. The Senior Manager delivers strategic HR consulting and manages the delivery and acceptance of core HR processes across client areas, including associate engagement, career development, performance management, staffing, leadership development, and change management. The role works with senior client leaders to resolve HR issues and design people strategies that support business growth, and partners with clients’ core HR functions on exempt and non-exempt issues. The position directs and manages the regional Management Consulting team, reviews work prepared by Analysts, Consultants, and Managers, and provides performance feedback. It also consults, coaches, and influences the team and clients on workforce management and HR programs, and motivates, develops, and directs team members.

Requirements

Bachelor’s degree, or a high school diploma/GED plus at least 14 years of human resources experience.
At least 10 years of human resources or related generalist experience, including employee relations consulting, recruitment, organizational development, and basic compensation and benefits.
Exposure to employment and labor law.
Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint.
Exceptional interpersonal, communication, and customer service skills.
Ability to develop clear, actionable steps in support of business strategy or issue resolution.
Ability to coach and mentor in a supervisory role.
Ability to manage own time and the time of others.
Ability to manage multiple tasks, including amid regular interruptions, and complete them effectively within a reasonable time.
Strong organizational skills and attention to detail.
Knowledge of business and management principles, including strategic planning, resource allocation, HR modeling, leadership techniques, production methods, and coordination of people and resources.
Creative and entrepreneurial approach.
Strong verbal and written communication skills, including professional communication by email, telephone, and in person; timely responses; good listening; clear business correspondence; gathering and summarizing information; confident presentations; and effective presentation of technical information.
Ability to apply logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
Ability to follow and apply specific rules and regulations.
Ability to work with minimal supervision.
Ability to travel 25% based on client and practice needs.

Nice To Haves

Bachelor’s degree in Business Management, Human Resources, or Psychology.
Graduate degree.
At least five years of supervisory experience.
PHR or SPHR certification.

Responsibilities

Evaluate clients against established goals and recommend approaches, policies, and procedures to improve departmental efficiency and services.
Lead business development activities and the overall growth of the practice.
Direct Management Consulting programs and practices, including new program development and support, HRIS, employee development and mentoring or performance management programs, policy development, employee relations training, recruitment, generalist functions, and employee orientation.
Develop, recommend, and implement personnel policies and procedures.
Develop and maintain client HR policies to support legal compliance and effective use of HR resources.
Work with client directors to assess recruiting needs and develop recruitment strategies.
Review client personnel policies, procedures, and practices annually and recommend improvements to executive management.
Maintain knowledge of industry trends and employment legislation and ensure client compliance.
Communicate changes to client personnel policies and procedures and ensure compliance.
Assist client executive management with the annual review, preparation, and administration of wage and salary programs.
Coordinate or conduct client exit interviews to determine reasons for employee separation.
Advise client managers on personnel matters, including compliance with federal and state legislation.
Develop and maintain HR systems that meet clients’ personnel information needs.
Participate in committees and special projects and take on additional responsibilities.
Manage delivery and adoption of core HR processes across client areas, including engagement, career development, performance management, staffing, leadership development, and change management.
Work with senior client leaders to resolve HR issues and design customized people strategies that support business growth.
Partner with clients’ core HR functions on exempt and non-exempt issues.
Own the strategy and execution of key HR processes across client areas.
Select appropriate training and instructional methods when teaching or helping clients learn.
Establish effective communication and rapport with coworkers, clients, and others.
Direct and manage regional Management Consulting team members.
Review work prepared by Analysts, Consultants, and Managers and provide verbal and written performance feedback.
Consult, coach, and influence the consulting team and clients on workforce management and HR programs.
Motivate, develop, and direct team members.