Senior Manager, MAKE & OTC Business Ecosystems and Deployment Strategy

6090-Johnson & Johnson Services Legal Entity•Brunswick, OH

About The Position

Johnson & Johnson is seeking a Senior Manager to lead the Business Ecosystems PMO supporting the Transcend MAKE and Order-to-Cash (OTC) roadmaps and global deployment portfolios. The role ensures business and technology readiness across complex manufacturing, supply chain, commercial, customer service, distribution, and finance transformations, supporting successful deployment, adoption, hypercare, stabilization, and value realization. The Senior Manager is the primary coordination point across business stakeholders, deployment teams, Technology Services, ERP Product and Build teams, Integration, Data, Architecture, and external implementation partners. The position translates business requirements into executable plans and manages cross-functional dependencies across MAKE and OTC. It oversees ecosystem planning, readiness, risk management, change impacts, and deployment execution, aligning business priorities with technology delivery in a highly matrixed global environment. The role is based in New Brunswick, New Jersey, and may require global travel up to 20%. An internal pre-identified candidate has been identified, but all applications will be considered. The anticipated base pay range is $127,000 to $218,500. Eligible employees may participate in the company retirement and savings plans and may receive vacation, sick time, holiday pay, parental, bereavement, caregiver, volunteer, and other leave benefits, subject to applicable plan and policy terms.

Requirements

Bachelor's degree required; Computer Science, Information Technology, Engineering, Supply Chain, Manufacturing, Business, Finance, or a related field preferred.
At least 10 years of experience in program management, deployment leadership, business transformation, supply chain technology, or enterprise systems implementation.
At least 5 years of experience leading large-scale ERP or digital transformation deployments in manufacturing, supply chain, commercial, customer service, distribution, or finance environments.
Strong technical background, including direct experience with enterprise application build teams, integrations, architecture, data, and technology delivery organizations.
Demonstrated understanding of SAP S/4HANA and end-to-end MAKE and OTC processes, including manufacturing, inventory, order management, delivery, billing, customer service, master data, integrations, and data migration.
Ability to translate complex process and technology dependencies into actionable decisions and integrated deployment plans for business leaders and technical teams.
Proven experience managing large-scale, cross-functional programs in highly matrixed global organizations.
Strong understanding of deployment lifecycle management, testing, cutover planning, hypercare, stabilization, and change management practices.
Ability to influence without authority and align senior leaders and stakeholders.
Excellent communication, executive presentation, facilitation, and stakeholder management skills.
Strong analytical and strategic thinking, including experience using data and readiness metrics to support decisions.
Ability to travel globally up to 20%.

Nice To Haves

Advanced degree (MBA, MS, Engineering, or related field).
Experience in Medical Technology, healthcare, manufacturing, supply chain, or another regulated industry.

Responsibilities

Lead the Transcend Business Ecosystem function for the MAKE and OTC deployment roadmaps, covering planning, readiness, deployment, hypercare, and stabilization.
Coordinate across Business Ecosystems, Technology Services, ERP Product and Build teams, Integration, Data, Architecture, deployment teams, business functions, manufacturing sites, and external implementation partners.
Drive end-to-end alignment across MAKE and OTC processes, including manufacturing execution, planning, inventory, order management, pricing, delivery, billing, returns, and financial integration.
Develop and maintain integrated ecosystem deployment plans, managing milestones, dependencies, business decisions, technology deliverables, and risks.
Govern detailed Gantt schedules, milestone tracking, dependency management, critical paths, and executive reporting across business and technology workstreams.
Lead ecosystem planning across design, build, testing, cutover, deployment, hypercare, and stabilization, with particular attention to process handoffs and integration points.
Coordinate FIT, BST, TUT, TAT, demonstrations, cutover validation, dress rehearsals, mock data loads, and go-live readiness activities, clarifying business-led and JJT-led ownership.
Establish governance for deployment timelines, testing progress, RAIDs, interfaces, data readiness, resource plans, decision logs, and readiness metrics.
Work with Build, Integration, Architecture, Data, and Technology Services teams to understand technical dependencies, deployment sequencing, interface impacts, data needs, and business readiness requirements.
Manage dependencies where MAKE outputs become OTC inputs, including product availability, inventory status, delivery execution, order fulfillment, billing, and customer commitments.
Facilitate executive governance, readiness reviews, deployment workshops, and cross-functional decision-making forums.
Lead ecosystem RAID management and mitigation planning across impacted functions, sites, markets, and deployment waves.
Collaborate with manufacturing, commercial, customer service, distribution, finance, and supply chain partners to assess operational impacts, readiness gaps, process ownership, and organizational change needs.
Establish and monitor ecosystem readiness metrics, deployment KPIs, and executive reporting for MAKE and OTC.
Support business and technology teams in identifying end-to-end process optimization and continuous improvement opportunities.
Advise program leadership on deployment risks, sequencing, resource needs, organizational impacts, and readiness decisions.
Ensure work complies with Johnson & Johnson Credo values, compliance requirements, and organizational standards.

Benefits

Company consolidated retirement plan (pension), subject to plan terms.
401(k) savings plan, subject to plan terms.
Vacation: 120 hours per calendar year.
Sick time: 40 hours per calendar year, with different amounts for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental leave: 480 hours within one year of a child's birth, adoption, or foster care placement.
Bereavement leave.
Caregiver leave: 80 hours in a 52-week rolling period.
Volunteer leave: 32 hours per calendar year.
Military spouse time-off: 80 hours per calendar year.