Senior Manager, Logistics Operations

Pride Mobility & Quantum Rehab•Duryea, PA

25d•Hybrid

About The Position

The Senior Manager, Logistics Operations leads domestic logistics operations and coordinates imports from international vendors to U.S. locations. The role is responsible for reliable, compliant, and cost-effective transportation, developing the logistics team, driving continuous improvement, and identifying savings opportunities. The position is hybrid, with four days in the office and one day working from home. Starting salary is $96,500, with bonus potential. The role oversees domestic small parcel, LTL, and truckload transportation, along with ocean and air freight imports. It works with carriers, freight forwarders, booking agents, customs brokers, vendors, and internal departments to coordinate shipments, resolve issues, negotiate rates and contracts, track performance, and meet supply chain needs. It also ensures compliance with applicable U.S. transportation and Customs regulations, import documentation requirements, and CTPAT standards, while using data, technology, and automation to improve logistics performance. The role leads and develops team members, sets expectations, and holds employees accountable for results. It requires collaboration across Pride departments, effective communication with stakeholders and Senior Leadership, sound business judgment, and adherence to safety and security procedures. Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity and Affirmative Action employer.

Requirements

At least 7 years of experience managing transportation, distribution, supply chain, and/or logistics operations.
Experience identifying and implementing cost-reduction, process-improvement, or operational-efficiency initiatives.
Experience managing domestic transportation operations, carrier relationships, and freight negotiations.
Experience managing imports from international vendors to U.S. locations, including ocean and/or air freight, freight forwarders, customs brokers, and import documentation requirements.
At least 5 years of experience managing a team of at least 3 employees.
Associate’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
Must be legally authorized to work in the United States without sponsorship now or in the future.
Advanced working knowledge of Microsoft Office Word, Excel, and PowerPoint.
Strong analytical skills, excellent negotiation and project management skills, and excellent leadership and relationship-building skills.
Excellent presentation, verbal, and written communication skills.
Ability to multitask, problem-solve, and prioritize in a fast-paced working environment.
Strong emotional intelligence and collaboration skills.
Ability to lead, coach, develop, and hold team members accountable for performance and results.
Ability to effectively communicate critical information to internal stakeholders and Senior Leadership.
Must be a team player who is friendly, professional, detail-oriented, and honest.
Must be an open-minded critical thinker who can rapidly develop creative solutions in challenging situations.
Must have a relentless drive to achieve advancement and continuous improvement.

Nice To Haves

Strong working knowledge applying artificial intelligence (AI) tools in a business or analytical environment to improve analysis, reporting, automation, decision-making, or process efficiency.
Working knowledge of Pride operating systems.
Current or previous successful employment experience with Pride Mobility Products Corporation.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.

Responsibilities

Manage domestic transportation across small parcel, LTL, and truckload, and coordinate ocean and air freight imports from international vendors to U.S. locations.
Lead, coach, and develop logistics team members; establish clear expectations and hold employees accountable for performance and results.
Serve as the key contact with the carrier industry and maintain relationships with carriers, freight forwarders, booking agents, customs brokers, vendors, and other logistics partners.
Coordinate with international vendors, Inventory Control, Purchasing/Sourcing, and other departments to align inbound shipments and domestic transportation with supply chain needs and resolve shipment issues.
Research transportation services and lead carrier sourcing, annual rate and contract negotiations, and service-performance evaluations.
Identify, quantify, and implement freight savings and cost-avoidance opportunities while maintaining service and operational requirements.
Establish logistics goals and measure results using freight costs, service levels, capacity, transit times, claims, accessorial charges, and other key performance indicators.
Ensure domestic transportation and imports comply with applicable U.S. transportation and Customs regulations, import documentation requirements, and CTPAT standards.
Use data, technology, and automation to improve transportation planning, reporting, decision-making, and overall logistics performance.
Ensure safety and security rules are observed and promptly report accidents, incidents, or injuries to management.
Complete the Annual CTPAT Security Training.
Focus on continuous improvement and demonstrate good business judgment.
Work effectively with all Pride departments to exceed internal and external expectations.
Perform other duties as assigned; Pride retains discretion to modify duties.