Operations & Logistics Manager
About The Position
The Farm to Family (F2F) Operations & Logistics Manager manages the F2F fresh produce program and F2F Procurement team members, prioritizing member satisfaction and customer service for new and existing donors, growers, and shippers. The role supports continuous improvement of service processes, monitors partner performance, tracks operational metrics, and serves as an escalation point to help ensure timely, reliable service delivery to communities. The manager oversees day-to-day program operations, produce movement and offerings, order and workflow follow-up, reporting, route-schedule compliance, issue resolution, and the F2F portion of the ERP system. The position also leads, coaches, and trains the Procurement team; interacts with vendors and food bank staff; and may require some weekend and after-hours work. Travel is up to 10%, with occasional overnight trips for conferences, expos, and food banks.
Requirements
- 3–5 years of experience in logistics and operations support in a fast-paced environment.
- Computer proficiency, specifically with Microsoft Office; NetSuite experience is preferred.
- Experience managing direct reports and strong supervisory skills.
- Attention to detail and accuracy.
- Excellent professional written and verbal communication skills and interpersonal skills to develop and maintain effective internal and external business relationships.
- Ability to multitask and work in a high-volume, time-critical processing environment.
- Good organizational and time-management skills.
- Ability to handle difficult issues and help resolve them fairly.
- Quick learning ability and good listening skills.
Nice To Haves
- Bachelor’s degree preferred.
- NetSuite experience preferred.
Responsibilities
- Manage the day-to-day F2F program, including verifying Meal Connect on Feeding America National Organization (FANO) and placing excess orders through it.
- Manage produce movement for California growers by calling food banks.
- Manage produce offerings.
- Review the PO Status report daily.
- Manage the F2F workflow, including frequent follow-up.
- Analyze reports monthly to support established metrics.
- Ensure compliance with the Route Schedule and assist with bi-annual routing meetings.
- Mediate rejections among carriers, donors, and food banks to minimize the impact on existing relationships.
- Handle complex issues requiring neutral third-party reasoning.
- Manage and maintain accurate contacts, items, dimensions, and other information in the F2F portion of the ERP system for carriers, shippers, and food banks.
- Provide quarterly feedback to the F2F Director to support organizational performance processes and tools.
- Increase produce sales and monitor the poundage report.
- Respond to vendor and food bank staff questions, fulfill requests, resolve issues, and review and approve produce bills.
- Back up the Produce Coordinator by creating and scheduling forecast routes.
- Manage, coach, train, and lead the Procurement team.
- Fulfill some weekend and after-hours responsibilities to support continuous operations.
- Travel up to 10%, including occasional overnight travel for conferences, expos, and food banks.
Benefits
- Comprehensive benefits package.
- Generous employer-paid medical, dental, and vision plans.
- Retirement program with employer contribution.
- Life insurance.
- Paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
