Senior Manager, Learning Systems, Intelligence & Analytics

Equinix • Seattle, WA

5d

About The Position

The Senior Manager, Learning Technologies is an individual contributor responsible for the strategy, design, development, integration, and operation of the technology ecosystem supporting Equinix’s Global Operations Academy (GOA). The role ensures GOA has secure, scalable, reliable, and innovative technical capabilities to develop, publish, deliver, measure, and continuously improve learning globally. It partners with GOA learning professionals, enterprise technology teams, business stakeholders, and external vendors to translate learning and operational requirements into effective technical solutions.

The position oversees learning platforms, content development and publishing technologies, data collection and integration, learning intelligence, AI tools, vendor-provided capabilities, and technology supporting GOA learning labs. It leads development of learning intelligence dashboards and analytical solutions that provide insight into system performance, learner engagement, learning efficacy, product performance, lab utilization, and business impact. GOA solutions must align with Equinix enterprise architecture, security, privacy, accessibility, data governance, and technology standards.

The role defines the GOA learning technology strategy and roadmap; leads learning systems, analytics, integrations, and innovation; guides responsible adoption of AI and emerging technologies; manages vendors, contracts, budgets, and investments; and builds cross-functional partnerships across Global Operations, HR, enterprise technology, and business stakeholders. It also supports learning labs and simulations, and communicates technical concepts to varied audiences to influence adoption of common standards, platforms, and data practices.

Requirements

• Typically 10+ years of relevant experience in learning technology, enterprise platforms, data and analytics, educational technology, product management, technology operations, or a related discipline.
• Demonstrated experience designing, implementing, integrating, or operating enterprise technology platforms.
• Experience with learning management systems, learning record stores, learning portals, content-authoring and publishing technologies, or comparable digital platforms.
• Experience developing dashboards, reporting environments, data models, KPIs, or business intelligence solutions.
• Experience integrating data from multiple platforms and establishing data definitions, standards, and quality controls.
• Experience managing third-party technology vendors, contracts, implementations, licensing, and service performance.
• Experience leading complex, cross-functional technology programs or product portfolios in a global organization.

Nice To Haves

• Bachelor’s degree in information systems, computer science, data analytics, educational technology, learning technologies, engineering, business, or a related field.
• Advanced degree or relevant technical, data, product management, or learning technology certification.
• Experience within data center operations, critical infrastructure, engineering, telecommunications, technical workforce development, or a comparable operational environment.
• Experience with xAPI, SCORM, learning analytics, learning experience platforms, skills data, or learning interoperability standards.
• Experience with business intelligence and data visualization platforms.
• Experience developing simulations, virtual labs, digital twins, immersive learning, augmented reality, or virtual reality solutions.
• Experience supporting learning labs, technical training facilities, equipment-based training, or hands-on operational learning.
• Experience operating learning technologies across multiple countries, languages, regions, and regulatory environments.
• Knowledge of modern software development, product management, service management, and change-management practices.

Responsibilities

• Define and execute the Global Operations Academy learning technology strategy and multi-year roadmap, aligned with organizational priorities and emerging technologies.
• Lead the learning technology ecosystem, including learning management systems, digital learning platforms, content tools, analytics, AI, and simulation technologies.
• Establish scalable standards, governance, and processes for technology operations and content lifecycle management, supporting platform performance, security, reliability, user support, and adoption.
• Develop and lead the GOA learning intelligence and analytics strategy, delivering actionable insights through dashboards, reporting, and performance measurement frameworks.
• Establish KPIs, data governance standards, and reporting practices to ensure trusted learning analytics.
• Partner with business and learning leaders to measure learning effectiveness, workforce readiness, and business impact, and identify trends, risks, and opportunities for data-informed improvement.
• Lead responsible adoption of AI, automation, and emerging learning technologies to improve productivity, personalization, accessibility, and learning outcomes.
• Establish governance and evaluation criteria for AI-enabled solutions in partnership with technology, privacy, security, and legal teams, and lead innovation pilots.
• Serve as GOA’s primary partner for enterprise learning technologies and drive integration of learning technologies and data with enterprise systems and processes.
• Define scalable, interoperable architectures that comply with enterprise architecture, security, privacy, accessibility, and governance standards, leveraging enterprise capabilities to reduce duplication.
• Lead the technology strategy and evolution of global learning labs and simulation environments, improving utilization, effectiveness, measurement, and scalability.
• Partner with operational and technical stakeholders to expand experiential learning through technologies such as remote labs, digital twins, and AI-enabled simulations, using learner and operational data to enhance outcomes.
• Evaluate, select, implement, and manage learning technology vendors, including relationships, contracts, licensing, and service performance, in partnership with procurement, legal, finance, security, and privacy teams.
• Oversee budgets, forecasts, and investment planning, driving cost optimization, vendor consolidation, and return on investment.
• Lead, coach, and develop teams responsible for learning systems, analytics, integrations, and innovation, fostering accountability, continuous improvement, and data-driven decision-making.
• Build partnerships across Global Operations, HR, enterprise technology, and business stakeholders, translating business and learning needs into scalable technology and analytics solutions.
• Communicate complex technical concepts to technical and non-technical audiences and influence stakeholders to adopt common standards, platforms, and data practices.

Benefits

• Employee Assistance Program available to all employees.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan to which employees and Equinix may contribute.
• Accrued paid time off and paid holidays.
• Employees are eligible for bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed