Senior Manager, Learning & Development | Onsite - Tallahassee, FL

Strada•Tallahassee, FL

4d•$77,420 - $143,780•Onsite

About The Position

Strada is seeking an experienced learning leader to build, lead, and continuously improve training programs for a large, fast-paced operational organization. The role develops learning strategies that accelerate employee readiness, improve operational performance, and create consistent experiences across onboarding, systems training, compliance, and ongoing professional development. The position combines strategic leadership with hands-on partnership with business leaders, scalable solution design, team leadership, and measurement of learning impact through operational results. The Senior Manager will develop and execute the learning and development strategy; lead the design and delivery of instructor-led, virtual, and eLearning programs; oversee enterprise onboarding; maintain curricula and learning resources; manage and develop training professionals; measure program effectiveness; lead training for systems, processes, and organizational change; and manage the learning management system. The role works with Quality, Operations, Human Resources, and other business partners to align training with operational goals and compliance requirements. This is an onsite position in Tallahassee, Florida. Strada describes itself as a people, payroll, and technology leader operating in more than 180 countries. The posted salary range is $77,420 to $143,780. Offers are contingent on applicable background checks. Applicants must have current and future work authorization in the employing country without requiring visa sponsorship.

Requirements

Bachelor's degree or equivalent professional experience.
At least 8 years of progressive experience in Learning & Development, Training, Instructional Design, Organizational Development, or a related field.
Experience leading enterprise onboarding, operational training, or customer service learning programs.
Demonstrated success building or transforming learning programs in a large, complex organization.
Experience managing training teams and coaching learning professionals.
Strong instructional design experience, including adult learning principles and blended learning methodologies.
Experience developing instructor-led, virtual, and self-paced learning solutions.
Strong project management, stakeholder management, and change management skills.
Excellent communication, facilitation, and executive presentation skills.
Ability to analyze performance data and translate business needs into effective learning solutions.
Current and future work authorization in the country of application without the need for visa sponsorship.

Nice To Haves

Experience supporting operational environments such as customer service, contact centers, healthcare, government, financial services, or business process outsourcing; highly preferred.
Experience with Learning Management Systems (LMS) and eLearning development tools.
Experience supporting high-volume operations or customer-facing organizations.
Experience leading training for technology implementations or business transformation initiatives.
Knowledge of quality assurance, process improvement, and continuous improvement methodologies.
Experience with tools such as Articulate Storyline, Adobe Captivate, Camtasia, WalkMe, SharePoint, Cornerstone, SuccessFactors Learning, Litmos, or similar learning platforms.

Responsibilities

Develop and execute a comprehensive learning and development strategy that supports business objectives.
Lead the design, development, implementation, and continuous improvement of instructor-led, virtual, and eLearning programs.
Oversee enterprise onboarding programs for new employees and ensure consistent, effective learning experiences.
Build and maintain training curricula, facilitator guides, participant materials, job aids, standard operating procedures, and knowledge resources.
Partner with operational leaders to identify skill gaps and develop targeted learning solutions that improve employee performance.
Manage, coach, and develop a team of training professionals while fostering a culture of continuous learning.
Establish learning metrics and evaluate program effectiveness using employee performance, quality, productivity, and participant feedback.
Lead training initiatives that support new systems, business processes, and organizational change.
Manage learning management systems and ensure learning content remains current and accessible.
Collaborate with Quality, Operations, Human Resources, and other business partners to align training with operational goals and compliance requirements.
Evaluate learning outcomes and implement enhancements based on business needs.