Senior Manager, Learning & Development

Fogo de Chão • Addison, TX

4d • Onsite

About The Position

The Senior Manager, Learning & Development is an execution-focused learning role reporting to the Director of Learning and Development. The position translates learning priorities into practical, measurable training materials, LMS/LXP courses, micro-learning, onboarding resources, facilitation tools, and reporting routines that support field readiness, new-hire ramp, leadership program support, compliance, culture reinforcement, and consistent execution.

As the day-to-day owner of learning execution and operations, this role manages assigned workstreams from intake through launch, supports subject matter experts (SMEs) in content creation using AI-enabled authoring tools, maintains LMS/LXP content and assignments, tracks completion and learner feedback, and ensures learning materials are accurate, engaging, mobile-first, and field-ready. The role leads learning execution, LMS/LXP administration, content production, onboarding and hourly training support, facilitation support, SME enablement, and learning metrics coordination.

The position is fully on-site at the Addison, Texas office. Travel is required based on business needs, training delivery, and field support. Compensation is commensurate with experience and qualifications.

Requirements

• Strong execution focus and ability to translate learning strategy into practical training materials, course content, and delivery routines.
• Knowledge of instructional design, adult learning principles, micro-learning, LMS/LXP administration, video content production, and learner engagement methods.
• Ability to create clear, mobile-first, field-ready learning content for frontline Team Members and operational leaders.
• Strong attention to detail in course setup, content publishing, completion tracking, learning records, and reporting accuracy.
• Ability to support SMEs in creating learning content using AI-enabled authoring tools and approved learning standards.
• Strong facilitation and communication skills to support training sessions, workshops, onboarding, and learner support.
• Comfort using data, learner feedback, completion reports, and content quality indicators to improve training execution and effectiveness.
• Ability to manage multiple learning projects, deadlines, and stakeholder requests while maintaining consistency and quality.
• Collaborative working style and ability to partner with the Director of Learning and Development, Operations, Support Office leaders, and subject matter experts.
• Commitment to reinforcing Deixa Comigo culture, One Brand standards, and learning experiences that ignite fire and joy.
• Working knowledge of ADKAR and change management principles.
• Experience in learning and development, training coordination, instructional design, LMS administration, facilitation, onboarding, or related People functions.
• Proficient in Microsoft Office Suite, learning platforms, content authoring tools, reporting tools, and enterprise systems.
• Ability to travel based on business needs, training delivery, and field support.
• Frequently lift and/or move up to 25 pounds and have the endurance and mental acuity to manage competing priorities, support learning delivery, resolve learner and system needs, and respond effectively in fast-paced training environments.

Nice To Haves

• Bachelor’s degree or equivalent experience preferred.
• Experience supporting learning programs in hospitality, restaurant, retail, field operations, or service-intensive environments preferred.
• Experience with LMS/LXP platforms, course authoring tools, AI-enabled content creation tools, video production tools, and learning analytics preferred.
• Bilingual communication skills in English and Spanish or Portuguese preferred, with the ability to support multilingual learning content and field-facing training materials.

Responsibilities

• Own assigned learning workstreams from intake through launch, including timeline management, stakeholder coordination, delivery readiness, and post-launch follow-up.
• Execute learning initiatives supporting L&D priorities, onboarding, hourly training, compliance, culture reinforcement, and field capability-building.
• Translate approved L&D strategy into practical modules, facilitation materials, job aids, micro-learning, and delivery routines.
• Coordinate logistics, timelines, learner assignments, communications, and follow-up actions for consistent training delivery.
• Facilitate or support workshops, onboarding sessions, assessments, and training events with the Director of Learning and Development.
• Partner with Operations, Support Office leaders, and subject matter experts to ensure learning materials are accurate, practical, and field-ready.
• Develop clear, engaging, mobile-first learning content within approved instructional standards and learning architecture.
• Create and maintain micro-learning, video content, visual learning assets, job aids, onboarding materials, and course content.
• Make learning materials more practical, visual, and role-specific to improve engagement and retention.
• Coach and support subject matter experts in using AI-enabled authoring tools to create learning content.
• Review and refine content for clarity, usability, brand alignment, learner experience, and instructional quality before escalation or publication.
• Administer day-to-day LMS/LXP activity, including course creation, uploads, assignments, access, records, catalog updates, completion tracking, and reporting accuracy.
• Develop, upload, organize, and maintain training modules, course content, micro-learning, and learning resources in the LMS/LXP.
• Support learners, leaders, and SMEs with LMS/LXP functionality, authoring tools, course access, troubleshooting, and content publishing.
• Track participation, completion, learner feedback, and learning analytics to support program decisions and continuous improvement.
• Recommend LMS/LXP structure, content organization, user experience, and scalable learning delivery improvements for Director review and prioritization.
• Develop and maintain new-hire orientation, onboarding content, hourly training resources, role-based materials, and facilitation tools within approved program standards.
• Support hourly training execution to improve onboarding completion, speed to proficiency, operational consistency, and Team Member readiness.
• Create learning resources supporting hourly high-potential identification, retention, development, and readiness for expanded responsibility.
• Coordinate with Operations and Support Office stakeholders to validate training-material accuracy, usability, brand alignment, and field relevance.
• Support consistent program execution across locations through clear tools, completion tracking, and feedback loops.
• Translate change initiative goals into clear learning, communication, and adoption support materials.
• Use ADKAR concepts to align training deliverables with adoption milestones when requested for major initiatives.
• Partner with Support Office, Operations, and project teams to help Team Members understand changes, their purpose, execution expectations, and reinforcement of success.
• Support readiness assessments, training deployment, adoption tracking, and post-rollout feedback loops.
• Reinforce new behaviors through follow-up learning resources, manager tools, job aids, and performance support materials.
• Maintain accurate learning data and track completion, participation, learner feedback, knowledge retention, and content quality indicators.
• Prepare reporting inputs, dashboards, and follow-up summaries showing progress against learning priorities, adoption, and operational execution needs.
• Use learning data and feedback to identify execution gaps and recommend content, delivery, or support improvements.
• Apply feedback from learners, operators, and stakeholders to improve content, delivery methods, and support resources.
• Translate learning priorities into measurable execution routines and timely follow-up.
• Support training delivery, completion tracking, and continuous improvement using Microsoft Office, learning platforms, authoring and reporting tools, and enterprise systems.

Benefits

• Medical insurance is available for full-time Team Members on the first of the month following their start date.
• Dental insurance is available for full-time Team Members on the first of the month following their start date.
• Vision insurance is available for full-time Team Members on the first of the month following their start date.
• Company-paid Life Insurance is provided where allowed.
• Short-Term Disability is provided where allowed.
• Voluntary Critical Illness coverage.
• Voluntary Hospital Indemnity coverage.
• Voluntary Accident Coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed