Senior Manager, IT Business Analyst - ServiceNow Platform Owner

L3Harris•Salt Lake, FL

1d•Onsite

About The Position

The Senior Manager, ServiceNow Platform Owner leads the strategy, operational health, governance, and secure evolution of the enterprise Now Platform in support of aerospace manufacturing, engineering, supply-chain, and defense-related operations. This leader connects digital technology strategy with business outcomes, oversees a global product-delivery model, and ensures the platform is reliable, scalable, compliant, and positioned to deliver measurable value across regulated environments.

Requirements

Bachelor's Degree with 12 years prior experience, Graduate Degree with 10 years prior experience. In lieu of a degree, minimum of 16 years of prior related experience.
12 or more years of enterprise IT experience, including at least five years leading or managing enterprise-scale ServiceNow platforms in regulated, complex, or highly controlled environments.

Nice To Haves

Demonstrated experience owning a platform roadmap, demand portfolio, operating model, and delivery governance across multiple ServiceNow products or business domains.
Strong knowledge of ServiceNow platform architecture, ITSM, CMDB, CSDM, integrations, upgrade management, access controls, and secure platform-governance practices.
Experience leading cross-functional teams and influencing engineering, manufacturing, supply chain, quality, information security, finance, and executive stakeholders in a matrixed organization.
Working knowledge of regulated-environment controls, including audit readiness, evidence management, role-based access, data classification, change control, and separation of duties.
Strong strategic planning, financial management, vendor management, communication, and decision-making skills, with the ability to translate complex platform tradeoffs for executive audiences.
Experience establishing measurable performance indicators for platform adoption, service health, backlog performance, delivery outcomes, data quality, risk, and return on investment.
Experience in aerospace, defense, government contracting, advanced manufacturing, or another highly regulated industry with complex operational and data-protection requirements.
ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist, Certified Master Architect, or other relevant advanced ServiceNow credentials.
ITIL 4 Managing Professional or Strategic Leader, Project Management Professional (PMP), Certified Information Systems Security Professional (CISSP), or comparable governance and leadership certification.
Experience with Strategic Portfolio Management, Integrated Risk Management, IT Operations Management, Asset Management, service mapping, or enterprise service-management transformation.
Experience governing integrations with ERP, engineering, manufacturing, identity, cloud, monitoring, and collaboration platforms, such as SAP, Azure DevOps, Splunk, and approved enterprise APIs.
Experience supporting control frameworks associated with ITAR, DFARS, NIST, SOX, ITGC, or similar contractual, cybersecurity, and audit obligations.
Experience leading global platform teams, supplier relationships, and large-scale organizational change across geographically distributed sites.
Demonstrated ability to balance rapid delivery, standardization, security, compliance, and user experience while preserving a sustainable, upgradeable ServiceNow platform.

Responsibilities

Own the multi-year ServiceNow platform strategy, roadmap, investment priorities, and operating model, aligning platform capabilities to enterprise digital transformation, aerospace manufacturing, engineering, and service-delivery objectives.
Lead demand intake, portfolio planning, backlog prioritization, and resource allocation across ITSM, Strategic Portfolio Management, Asset Management, Integrated Risk Management, CMDB, and related operational workflows.
Establish platform governance, architecture guardrails, change-control practices, CSDM alignment, development standards, and release-management disciplines that protect platform health and upgrade readiness.
Define secure upgrade cycles, feature rollouts, and controlled adoption approaches for emerging capabilities, including automation, AI, and Virtual Agent, in accordance with approved risk, security, and data-governance requirements.
Maintain accountability for CMDB quality, service data, configuration integrity, and technical-data protection across distributed sites, systems, and approved integrations.
Partner with information security, legal, compliance, and internal audit teams to support applicable ITAR, DFARS, NIST, SOX, ITGC, export-control, and contractual control requirements without weakening least-privilege access or auditability.
Lead and develop global, multidisciplinary teams of architects, developers, administrators, analysts, and product specialists; establish clear performance expectations, delivery practices, and technical decision rights.
Manage strategic relationships with software vendors and implementation partners, including service-level performance, licensing strategy, delivery quality, commercial risk, and alignment to enterprise standards.