Sr Manager - IT Appl Dev

United Airlines•Chicago, IL

3d•$140,600 - $183,108

About The Position

The Senior Manager – IT, Application Development leads a development team responsible for designing and developing products that support communication and collaboration across operational teams. The role works closely with business partners to design, develop, and integrate user interfaces and services that meet business needs, with an emphasis on Agile development, innovation, and reliable technology delivery. The team supports United’s Network Operations Center (NOC) and Stations Operations Center (SOC), delivering business-critical tools intended to improve operational performance and customer experience by minimizing delays and cancellations. The position builds and maintains relationships with business leaders, advises on business processes and IT capabilities, and coordinates demand, prioritization, solution delivery, and issue resolution. It manages work requests and projects against budget, schedule, quality, and service-level expectations, while ensuring solutions meet architectural standards and communicating progress to IT and business leadership. The role also administers a group of 10–25 IT professionals, either direct reports or sourced resources, and manages work allocation, budgets, costs, performance reporting, and resource planning. It establishes and oversees application-development disciplines and standards, including solution delivery, project management, work requests, and quality assurance. The role reports unresolved issues to the Managing Director. The base pay range is $140,600 to $183,108, and the position is eligible for bonus and/or long-term incentive compensation awards.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
5 to 10 years of IT and business/industry work experience.
At least 12 months of leadership experience managing multiple large, cross-functional teams or projects and influencing senior-level management and key stakeholders.
Advanced technical and business knowledge of the software development life cycle, quality assurance, project management, and related disciplines and processes.
Legally authorized to work in the United States for any employer without sponsorship.
Reliable and punctual attendance; attendance is an essential function of the position.

Nice To Haves

More than five years of application-development experience, including object-oriented programming, ASP.NET, .NET, REST, MVC, SQL, JavaScript, or related technologies.
Experience managing continuous integration and continuous delivery (CI/CD) pipelines.
Strong knowledge of and experience migrating applications from on-premises environments to the cloud.
Understanding of application security and vulnerability fundamentals, personally identifiable information (PII), identity and access management (IAM), and the OWASP Top 10.
Four to six years of technical leadership experience managing multiple large, cross-functional teams or projects and influencing senior-level management and key stakeholders.
Advanced technical and business knowledge of secure software development life-cycle frameworks, quality assurance, project and product management, and related disciplines and processes.
In-depth applied knowledge of Agile software development methodologies, such as Scrum, Kanban, and Extreme Programming (XP).
Understanding of generative AI tools and their capabilities and limitations, including effective use for research, analysis, content creation, and problem-solving; critical validation of AI-generated outputs; and compliance with company policies for responsible AI use, data privacy, and security.
Proven expertise in designing and implementing highly complex IT solutions.
Awareness of industry best practices and ability to conduct research that drives innovative solutions.
Ability to manage external vendor relationships professionally and in United’s best interests.
Attention to detail and quality in delivery.
Strong planning and organizational skills, with a proven track record of ownership and delivery.
Ability to work independently and remain self-motivated.
Excellent problem-solving, critical-thinking, interpersonal, collaboration, written, and verbal communication skills, including the ability to present ideas clearly to technical and non-technical audiences.
Master’s degree in Computer Science, Mathematics, Information Systems, or another related field.
Airline or maintenance, repair, and overhaul (MRO) experience.
Experience managing offshore or nearshore resources and teams.

Responsibilities

Lead a development team designing and developing products for communication and collaboration across operational teams.
Collaborate with business partners to design, develop, and integrate user interfaces and services that meet business needs.
Establish and maintain relationships with senior- and operating-level business leaders; understand business processes and recommend improvements using existing, enhanced, or new IT capabilities.
Serve as a thought partner to business owners, stay informed about business strategy and operational performance, and facilitate work-request demand and prioritization.
Educate business partners about the roles, responsibilities, processes, and deliverables needed to deliver technology solutions effectively.
Escalate, assist with, and follow through on resolving technology-delivery issues.
Partner with business teams on requirements, scope management, training, change management, and deployment.
Work directly with clients and IT support team members.
Align with business partners on delivery success criteria and manage work requests and projects within committed budget, schedule, and quality expectations.
Identify resource needs, secure commitments, and monitor deliverables from internal and external service providers.
Provide cost estimates and business-case updates, ensure compliance with architectural standards, and communicate progress to senior IT and business leaders.
Manage application issue resolution in accordance with agreed service-level agreements (SLAs), make decisions within the discipline, and escalate unresolved issues to the Managing Director.
Follow enterprise operating policies and procedures.
Administer 10–25 IT professionals, as direct reports or sourced resources, including HR administration, salary administration, and time reporting.
Define and prioritize work, allocate resources, and track and report assignment, project, and program status.
Manage project and program budgets and costs.
Establish and consistently manage IT application-development processes and standards, including solution delivery, project management, work requests, and quality assurance.
Provide information and periodic updates for IT performance metrics, monthly project-status reporting, and quarterly resource-planning reviews.